Client Relationship Manager for Virtual Coworker (Home Based Full Time)

• Build and manage strong client relationships across the specific region

• Take over client management once job briefs are submitted

• Present quality\-matched candidates provided by the recruitment team

• Facilitate and follow up on interviews

• Keep up communication via calls, email, and video — whatever it takes to close the hire

• Respond to client queries and manage workloads proactively

• Manage a portfolio of approximately 100 clients (volume may fluctuate)

• Make smart decisions quickly, always with Virtual Coworker’s standards in mind

As the Client Relationship Manager, you're at the heart of the client experience — responsible for

delivering a smooth, professional hiring journey and building exceptional long\-term relationships. You

thrive on exceptional customer service and take pride in your problem\-solving skills, always looking for

ways to add value and build trust.

You’ll manage a portfolio of clients, giving you deep insight into your market and helping you build

strong, tailored relationships. This portfolio model enables you to truly understand your clients’ needs,

preferences, and business goals.

Once the Regional Manager submits a job brief, you take full ownership of the client journey. You’ll:

• Liaise with the recruitment team to ensure they clearly understand the client's needs

• Review and handpick the most suitable candidates

• Coordinate interviews and manage all client communications through to successful placement

You’ll be supported in the interview phase by the Staff Success Manager, who keeps the candidate

engaged and prepared throughout.

After placement, you become the ongoing point of contact for your client. You’ll:

• Conduct regular check\-ins to ensure a quality start and strong match

• Identify and present opportunities to upsell additional roles or services

• Quickly address concerns, working closely with your Staff Success Manager (who reports

directly to you) to resolve issues and protect the client relationship

Ultimately, your role is to ensure the entire process is seamless, proactive, and value\-driven, making

Virtual Coworker the most trusted partner in remote hiring.

"}},{"fieldLabel":"Must Haves","uitype":110,"value":"• Excellent communicator with a confident, fearless phone manner
• Strong decision\-maker who can think on your feet and respond quickly
• High attention to client–candidate match quality — you don’t just fill roles, you make meaningful
placements
• Exceptionally organised and able to juggle multiple client needs without missing a beat
• Committed to following the Virtual Coworker process and delivering strong outcomes
• Proud of your ability to understand and genuinely connect with clients, building trust through
every interaction"},{"fieldLabel":"Home Office Requirements","uitype":110,"value":"Please only apply for this role if you have the following home office requirements:

· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted."},{"fieldLabel":"Connect With Us","uitype":110,"value":"https://virtualcoworker.com.ph
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