Client Success Manager

We’re looking for a Client Success Manager to join our team in Sydney and help shape the future of contextual advertising as we continue to expand globally.

Who We Are
At Seedtag, we lead the way in contextual advertising with our machine learning-powered platform. Our technology provides superior brand safety, human-like content understanding, and advanced cookieless targeting, making ads more engaging and respectful. Founded by two ex-Googlers in 2014, we’ve grown to over 600 Seedtaggers across 18 countries, raising €250M to revolutionize digital advertising.

Your Challenge

• During campaigns, design strategies to provide “Next Best Action” for clients that leverage upselling strategy that can improve campaign performance - new products, channels, audience targeting, etc.
• Initiate and execute client campaigns by agreed-upon timelines and budgets in partnership with the Ad Operations team. 
• Respond to client inquiries and coordinate internal responses on time. 
• Track pod retention rate, campaign success metrics (should aim for >90% KPI attainment), and incremental dollars. 
• Achieve Quarterly Incremental Revenue Goals for key accounts inside the book of responsibility. 
• Ensure clients receive regular campaign performance reports with detailed metrics and additional insights as per their preferences [e.g., weekly, monthly].
• Monitor campaign performance regularly and make necessary adjustments in partnership with the Ad Operations team.
• Keep clients informed of any changes or issues affecting their campaigns promptly and professionally.
• Conduct post-campaign analysis within one week of campaign completion to identify areas for improvement.
• Escalate unresolved issues to senior management or Adops as necessary, summarising the problem and attempted solutions.
• Hold regular team meetings with necessary stakeholders outside to discuss client accounts, share updates, and collaborate on strategies.
• Leverage internal tools [e.g., Salesforce, Slack, Jira, etc.] for efficient internal communication and task management.
• Maintain a high customer satisfaction score. 

What You’ll Need to Succeed

• You have 3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships. 
• You understand key consumer trends with a focus on digital advertising, privacy and programmatic. 
• You have assisted in executing either direct-sold or programmatic advertising campaigns
• You have basic knowledge of DSP and SSP platforms and partners such as DV360, The Trade Desk, LiveRamp, etc.
• You are proficient in Excel and regularly analyze data to generate insights and applicable learnings.
• You excel at building strong relationships with clients, with communication skills being one of your top attributes.
• You have a proven track record of client retention and growth
• You are proficient in English and have excellent verbal and written communication skills.
• You have strong relationships with key agencies and clients.
• You are adaptive, organized, and analytical, regularly relying on your resourcefulness to arrive at solutions to ever-arising problems.

Why Join Seedtag?
Growth & Opportunity: A key moment to join with vast career development prospects.
Flexibility: At Seedtag, we trust you to balance work and life effortlessly with the option to work from home, the office, or even the beach in our hybrid mode.
Learning & Development: Online courses in ODILO and optional English or Spanish group classes.
Inclusive Culture: We foster a supportive environment that values personal growth.
Fun & Connection: Participate in team activities, company off-sites, and more!

Ready to join the Seedtag adventure? Send us your CV and let’s grow together!

At Seedtag, we’re committed to creating an inclusive environment where everyone can thrive. We welcome diverse perspectives as they fuel our innovation and growth. Please let us know if you require accommodations during the hiring process, and we’ll ensure a positive and accessible experience.