CRM Engineer

Forward with Cuscal 

At Cuscal, we’re not just shaping the future of payments - we’re pioneering it. From launching Australia’s first ATM to being the first certified NPP PayTo Payer and Initiator in 2022, we’ve spent over 59 years building solutions that millions of Australians rely on every day.  

Now, we’re preparing for what’s next, and we want you to be part of it. 

Join us as a CRM Engineer in our Shared Services team and help us deliver ground-breaking solutions that push the boundaries of what’s possible. 

Your Opportunity 

We’re looking for a CRM Engineer to join our Shared Services team.

In this role, you’ll leverage your technical skills to develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies, your work will directly impact millions of users. 

You’ll also make an impact by: 

• Managing and maintaining the Dynamics 365 CE environment, including user setup, security roles, and permissions.
• Serve as the primary point of contact for user inquiries and technical support related to Dynamics 365 CE.
• Working closely with cross-functional teams to align CRM capabilities with business objectives
• Analysing existing processes and workflows, providing recommendations for optimisation, and executing the continuous improvement initiatives.
• Ensuring accurate data management, and automating key business processes such as Sales, Customer Service, and Customer Insights.
• Using tools like Power Apps such as Canvas Apps, and Model Driven Apps and Power Automate, to develop low code/no code applications, creation of automated workflows.
• Ensure adherence to best practices in system configuration, data management, and user access.

What you’ll bring 

To succeed in this role, you’ll have: 

• Configuring and customizing Microsoft Dynamics CE - Sales, Customer Service, and Customer Insights Journeys modules.
• Proven experiences in code development background such as JavaScript, HTML, JSON and FetchXML.
• Strong knowledge of CE data import/export, data integrity, and data migration processes.
• Hands-on experience integrating Dynamics CE with 3rd party systems.
• Training and supporting end-users on Dynamics CE and Power Platform tools

You’ll stand out from the crowd if you have some of the following: 

• Proven experiences in code development background such as C# and .Net Framework
• Business analysis, business systems or business-related field.
• Understanding of Dynamics CE and Power Platform Solution Architecture would be advantageous, but not essential for consideration.
• Experience with Workday platform (HRIS)

Why Cuscal? 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.   

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow.   

You’ll also enjoy a range of benefits, including: 

• Work in a hybrid model that supports your lifestyle and goals.

• We celebrate success: Our IGNITE program recognises individual and team achievements. 

• Wellbeing focus: We support your physical, mental, and financial health with holistic initiatives and access to discounts via ‘Cuscal Advantage.

Join us and reimagine the future 

If this role excites you, we’d love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now. 

For further information about this role please contact [email protected]  

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.