Customer Onboarding Coordinator

Our story

There are some big, juicy problems in property management that need to be solved. In the time it takes you to read this job ad, 21 tenants will be approved for a rental property, giving property owners, new tenants, and property managers new relationships to manage. How do we make this experience not only frictionless, but fun, for everyone?

Kolmeo's mission is to revolutionise the way people think about renting, owning and managing property, and really listen to our customers and their needs - better streamlining of payments between tenants and owners, automating the day-to-day time consuming stuff, and saving property managers time.

💸 Since 2020, we’ve seen more than THREE BILLION dollars in payment transactions soar across our platform 

✅ More than 469,417 workflows tasks have been ticked off (our users are productivity obsessed) 

🏆 Oh, and did we mention we've won prop-tech awards in 2023 and 2025?

With more than 15 years of adventures in prop-tech, Kolmeo gives real estate agencies around Australia the right tools and technology to perfectly balance the tenant, owner, and property manager relationship. In fact, we used to be the customer - a prop-tech company born out of property management - so we intimately understand their joys and sorrows (and our customers are at the heart of everything we do).

So what’s the gig?

Kolmeo is on the hunt for a Customer Onboarding Coordinator to play a key support role in ensuring our new customers have a smooth and successful start with our software. You’ll be part of the onboarding team, working alongside the Customer Onboarding Manager and the wider CX team. Day to day you’ll coordinate tasks, keep things moving, and support our customers every step of the way.
Our Customer Onboarding Coordinator helps build customer confidence and plays an important role in making sure each onboarding project runs smoothly and on time. This is a great fit for someone with a keen interest in technology, who enjoys variety and making a difference in customers lives.

A day in the life of a Customer Onboarding Coordinator:

• Help support the onboarding and implementation process for new customers


• Assist in keeping projects on track by capturing meeting notes, sending updates, and following up on next steps/action items


• Coordinate internal and external stakeholders to ensure timely onboarding steps are completed and everyone is kept updated throughout


• Assist in setting up customer accounts, software environments, templates, and configurations to meet each specific customers needs


• Keep detailed onboarding records and documentation, and track progress throughout onboarding


• Prepare and keep easy-to-digest training materials and assist the delivery of customer training sessions


• Contribute to process improvement initiatives and Knowledge Base documentation.
  

To hit this job out of the park, you must have:

• Previous experience in property management is essential (residential rentals)


• Highly organised with strong attention to detail


• Excellent written and verbal communication skills


• Self-aware and adaptable – comfortable working with a variety of personality types


• Eager to learn, grow, and take initiative


• Comfortable using and learning new software tools


• Able to manage multiple tasks and priorities in a fast-paced environment


• A team player approach with a customer-first mindset.
  

Jump to the top of the list if you also have ("nice-to-have's"/non-essentials):

• Experience in onboarding, training, or customer success roles


• Familiarity with property management software or SaaS platforms


• Knowledge of project management principles.
  

Your life isn’t set in stone, so why should work be, too?

We’re a team of property management specialists and tech-xperts, mostly based in Melbourne but working all around Australia and internationally. When it comes to where and how we work, ‘flexible’ is our middle name. So whether you’re a morning person, night owl or a school drop-off legend, we’ll empower and support you to manage your energy, not your time.

Perks (yep, we got ‘em)

• Let’s get social: ‘Fun matters’ is one of our company virtues for a reason! Clink glasses with coworkers at Friday arvo drinks, and enjoy on-and-off-site events like digital escape rooms, mini golf or VR sword-fighting competitions! Got an idea? We’re all ears.


• Recharge Days: Score a bonus paid day off every quarter because recharging is just as important as charging on with the work!


• Birthday Leave: Birthdays are about celebrations, cake, good vibes... and relaxing. So why not take an extra paid day off as our birthday gift to you? (Sorry, we didn't have time to wrap it 🎁)
  


• Learning & Development: Dive into Kolmeo's learning ecosystem to access dedicated learning, customised Kolmeo training programs, and paid LMS platforms so you can develop and boost your awesome personal and professional skills


• Rewards & Recognition: Shout your fellow Kolmeans a free coffee from a range of rewards while having your own hard work recognised and rewarded. Celebrate each others successes!


• Hybrid Work: Blend WFH/remote work flexibility with in-office days at a funky workspace in Melbourne's CBD


• Genuine support: We’re proud to offer confidential counselling EAP services for personal or work-related matters, so you know you’re always supported and never alone.

Throw your hat into the ring!

Now that you have the gist of who we are and what we're about, we’d love to hear from you. So if it feels like fate, hit that “Apply” button to send us your updated CV and please include a cover letter telling us a little about the person behind the CV!

We’ve got BIG plans and are bursting with ambition, but there’s just one thing missing: YOU. Will you accept this rose 🌹 and join Kolmeo?

Our DEI Mission

We know how painful it can be to endlessly scroll through ads, only to stumble on that one skill or experience we're chasing that you don't have (even though the rest of the job ad seems like it was written for you!) If you don’t tick all the boxes, don’t let that hold you back. Many underrepresented groups often don’t apply for jobs because of that, which breaks our hearts. If this job ad speaks to you, be bold and hit apply!

Questions?

Drop into our [email protected] inbox with any questions - we look forward to hearing from you!

Thanks recruiters, but we've got this one covered. If we need your assistance, we'll reach out!