Administrative Support
⢠Manage calendars, appointments, and scheduling.
⢠Organise and coordinate Deliveries, Installations, and Service call-outs
⢠Prepare reports and administrative documents.
⢠Handle internal and external requests and enquiries.
⢠Enter and manage sales orders accurately and efficiently.
⢠Assist with preparing and sending customer quotations.
⢠Follow up quotations and provide additional information when required.
⢠Create and process purchase orders.
⢠Coordinate with Warehouse Team to ensure timely delivery of goods and services.
⢠Generate and process customer invoices.
Order Processing & Administration
⢠Confirm receipt of customer orders.
⢠Request any additional information required to process orders.
⢠Enter customer orders into Tall Emu accurately and efficiently.
⢠Assign orders to the appropriate team members.
⢠Release orders into production.
⢠Update notes, order statuses, and customer information within company systems.
⢠Monitor order progress through production.
⢠Ensure orders are processed accurately and within required timeframes.
⢠Liaise with internal teams regarding order status, production schedules, and customer requirements.
⢠Maintain accurate order records and documentation.
Customer Service
⢠Respond promptly to customer enquiries via phone, email, and website.
⢠Provide customer updates and follow-ups.
⢠Handle customer complaints professionally.
⢠Manage warranty claims.
⢠Process returns and replacements.
⢠Maintain a high level of customer satisfaction and professionalism.
Communication
⢠Manage multiple email inboxes, including Orders and General Enquiries
⢠Liaise with customers, suppliers, installers, and internal team members.
⢠Forward enquiries to the appropriate department when required.
Scheduling & Coordination
⢠Schedule deliveries, installations, and service appointments.
⢠Coordinate schedules with internal operations teams.
⢠Confirm appointments and bookings with customers.
⢠Work closely with production and installation teams to ensure deadlines are met.
⢠Assist in coordinating production runs and workflow planning.
Sales Support
⢠Answer customer sales enquiries.
⢠Assist customers with product information and technical questions.
⢠Manage website enquiry and quote request submissions.
⢠Prepare and process quotations.
⢠Follow up customer leads.
⢠Forward specialised enquiries to the relevant sales team member.
Purchasing & Supplier Management
⢠Order materials and supplies including:
-Sand and cement products
-Mapei products
-Cement Australia products
-Packaging materials
-Office supplies
-Production consumables
⢠Coordinate supplier deliveries.
⢠Monitor stock levels and reorder supplies when required.
Data Management
⢠Maintain accurate records and databases.
⢠Organise company documents using cloud-based systems.
⢠Update product codes, pricing, and system information.
⢠Maintain CRM and customer databases.
⢠Ensure data accuracy across all business systems.
Customer Relationship Management (CRM)
⢠Update and maintain CRM systems.
⢠Record customer interactions and notes.
⢠Assist in managing ongoing customer relationships and communications.
Research & Reporting
⢠Conduct online research as required.
⢠Gather and summarise information for reports.
⢠Generate operational, sales, and production reports.
⢠Provide administrative support for business improvement initiatives.
Remote / Work from Home
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