ITSM Release Management Lead

Application closing date: Monday, 02 June 2025 • 11:59pm, Canberra time

Estimated start date: Tuesday, 01 July 2025

Location of work: QLD

Working arrangements: The arrangement will be a hybrid role and successful candidates can discuss the arrangement with the hiring manager.

Length of contract: 12 months

Contract extensions: 1 x 12 months

Security clearance: Must be able to obtain Baseline

Rates: $90 - $120 per hour (inc. super)


The Aged Care Quality and Safety Commission (ACQSC) is seeking an ITSM Release Management Lead.



Key Responsibilities:

• Plan, manage, and coordinate all activities related to the technology release process, including scheduling, communication, and documentation for RBAC and other digital products.
• Define and implement release management processes and ensure adherence to the best practice process is followed across all teams.
• Collaborate with project managers and operational stakeholders to identify potential risks and issues in the release pipeline and mitigate them effectively.
• Facilitate release planning meetings and post-release reviews to gather feedback and improve processes.
• Work with project managers and operational stakeholder teams to provision and maintain environments, ensuring that they align with project requirements.
• Provide regular updates to stakeholders on the status of releases, including risks, issues, and key milestones.
• Maintain comprehensive documentation for all release and environment management processes, including configuration management, deployment procedures, and rollback plans.
• Ensure that all releases comply with regulatory requirements, security policies, and internal standards.
• Conduct audits and reviews of release processes and environments to identify areas for improvement and ensure continuous compliance.

HOW TO APPLY

Please update your CV to highlight your previous work experience to demonstrate your suitability for this role. You will be required to provide a written summary of no more than 3000 characters to demonstrate your capability and capacity for the role by addressing the Key Responsibilities in the Job Description.