Policy Governance Manager

As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference. 

Join AFCA as a strategic advisor supporting the Executive General Manager of the Regulatory, Policy and Research (RP&R) team. In this pivotal role, you’ll lead the development and oversight of governance frameworks that ensure AFCA’s policy work is high-quality, consistent, and evidence-based.

Key responsibilities include:

• Overseeing AFCA’s policy governance processes, including public consultation submissions, AFCA Approaches, and the Forward-Looking Review Mechanism (FRLM)
• Driving RP&R’s contributions to strategic initiatives across AFCA
• Designing and implementing processes that align policy work with AFCA’s governance principles, strategy, and regulatory obligations

You will also:

• Promote consistency, accountability, and transparency in policy development
• Collaborate with internal teams, regulators (ASIC, APRA), Treasury, and external stakeholders
• Stay ahead of developments in the broader financial system

• Relevant tertiary or postgraduate qualifications in a related field
• Senior-level experience in regulatory or policy roles, ideally within financial services
• Strong understanding of financial services legislation, industry standards, and AFCA’s role in consumer redress
• Proven ability to lead complex policy and regulatory projects, including stakeholder engagement and consultation management
• Excellent communication skills and experience managing relationships and teams
• A collaborative mindset with the initiative to drive cross-functional outcomes
• Ability to navigate diverse perspectives and build consensus across stakeholders

What's on offer

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 

• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 

• Accredited as a Family Friendly Workplace 

• Hybrid working from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you. 

• Progressive and inclusive leave entitlements, including flexible public holiday leave, women’s health leave, 18 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development. 

• Not For Profit salary packaging benefits. 

Life at AFCA

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish! 

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.