Quality Assurance Officer - HSS (Full time/Hybrid)

Do you have a health background and looking for a workplace with vibrancy and commitment to their values, Care, Accountability, Teamwork, Integrity and Excellence?

Unified Healthcare Group (UHG) is looking for a motivated person with exceptional attention to details to join our Quality Assurance team and review medical information.

About UHG.

UHG’s purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and share medical information to achieve best in market outcomes. Enabled by medEbridge®, we provide secure online access to a national marketplace of GP’s, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.

Health Screening Quality Assurance team member is responsible for reviewing and liaising with health care providers, pathology providers and participants to facilitate fast, simple, and secure appointments in order to gather the required health information to support the underwriting application process for our customers and their clients (e.g. Participant).

What You Will Be Doing.

Key Responsibilities include, but are not limited to:

• Review all medical information returned by medical providers and pathology centres
• Liaising directly with medical clinics, pathology providers, health professionals and participants to follow up and obtain health screening information following appointments (e.g. med exam reports, investigation outcome reports and pathology results)
• Liaising with labs on protocol changes
• Writing accurate and detailed case notes in the medEbridge platform
• Relationship management between key stakeholders such at Path labs (Healius/ACL) and UHG
• Responding to customer queries relating to incomplete information providers /misses

What You Should Have

• 3+ years’ experience as a Quality Assurance Officer or similar role
• Understanding of health & medical information exchange, and the interplay between healthcare practitioners, their clients, and insurers
• Excellent knowledge and understanding of systems, processes, and procedures
• Demonstrated and sustained excellence
• Ability to work autonomously and as part of a team
• Strong customer and service orientated focus
• Excellent time management and attention to details

So why work for UHG?

Our business is the market leader in its field. We are an established business looking to optimise what we do, but with an eye to challenge the status quo and innovate through people, process, and systems to stay ahead of the curve.

Our office is located amongst the cafes and shops on Chapel St in Prahran. 

We offer:

• Flexibility working arrangements with one anchor day and a second flex-day combined with the flexibility of working from home
• Employee discounts for health insurance, gyms, pools, and travel club
• Options for novated leasing and salary sacrificing
• Paid parental leave
• Purchased Leave (up to 4 weeks)
• Employee Assistance Program

Our culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we're always up to something fun!



Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need. 

UHG is part of the broader MedHealth Group, voted Financial Review Boss Best Places to Work.

Head to www.medhealth.com.au for further details.

A full position description is available upon request from HR on [email protected]

#UHG

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.