Senior Manager, Investments Service Provider Management

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: Sunday 6th July.

Please note Rest does not accept speculative resumes from recruitment agencies 

Rest will review applications prior to the closing date and may close the role earlier 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

As a Senior Manager of the Service Provider Management team, you will lead and manage a team responsible for driving efficient delivery from vendor platforms and market data providers, ensuring the Investment business has what it needs to run internalised functions and appropriate governance processes. 

You will be responsible for:

• People Management: Lead and manage a team, providing guidance and support to ensure effective performance and development. Foster a collaborative and high-performing team environment.
• Strategic Collaboration: Work with the REST Supplier Management team to help develop and implement supplier management strategies. Ensure governance, procedures, and control frameworks align with group policies, best practices and CPS230 regulatory obligations.
• Financial Oversight: Overseeing the vendor budget to ensure it aligns with the annual budget allocation for the service provider management team. Help streamline the invoicing process and support the approval of service provider manager invoices.
• Contract and Service Management: Drive the coordination and centralization of contracts and service provider details for efficient monitoring. Contribute to implementing continuous transformation and cost efficiency targets. Assist in determining service levels and reviewing service provider adherence.
• Compliance and Governance: Support compliance with licenses and commercial agreements. Help implement the Rest enterprise-level control and governance framework for suppliers, and assist in establishing a reporting framework for management, risk, and board committees.
• Regulatory and Risk Management: Collaborate with Operational Risk and Compliance teams to ensure compliance with third and fourth-party regulatory requirements.
• Data Strategy Support: Support the investment data strategy and organizational design through a robust vendor management framework. Help establish a standard engagement framework with vendors to leverage new offerings.
• Market and Strategic Initiatives: Work with market data service providers to manage changing conditions. Support strategic initiatives through effective reporting and stakeholder engagement
• Oversight of Broker and Counterparty Onboarding: - Provide oversight for the Know Your Customer (KYC) and due diligence processes managed by the Investment Documentation Manager. Ensure that comprehensive documentation, including International Swaps and Derivatives Association (ISDA) agreements, is maintained to high standards. Oversee the annual due diligence reviews to ensure compliance and operational standards are met.
• Process Improvement and Innovation: Contribute to continuous improvement initiatives and stay informed about industry trends, providing insights and recommendations.

• Relevant tertiary or technical qualifications in Information Management, Finance, or related field.

Required experience, understanding or credentials including:

• Strong Commercial Business and financial Acumen
• Strong strategic acumen, negotiation skills, analytical abilities, and familiarity with regulatory requirements.
• Demonstrable people leadership skills and behaviours
• Service provider management background – experience in developing vendor management frameworks
• Problem solving ability, with a strong attention to detail, ability to prioritise and a can-do attitude.
• Collaborative team player
• Significant demonstrable experience in service provider or service provider management role
• Demonstrable experience and track record with managing service providers
• Excellent stakeholder communication, engagement and influencing skills ranging from C-suite to Analyst positions.
• Ability to form strong working relationships and influence senior people internally and externally through clear and well-articulated points of view
• Comprehensive understanding of Service Level Performance & Obligations Management and Reporting
• Ability to work flexibly & adapt to the changing needs of the business.

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities 
• Hybrid working 
• Purchase leave scheme and gender neutral 16 weeks paid parental leave 
• Super Contribution Continuation for 12 Months of parental leave 
• Linkedin Learning 
• Income Protection Insurance 
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours) 
• Rest Stops - meeting free breaks 

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.