Senior Service Management Consultant

About InfoConsulting | Who we are? 

InfoConsulting is one of the fastest growing consulting companies operating internationally in the field of technology and management. We work with the latest ERP technologies, addressing the real needs of our clients, and improving the efficiency of their operations. We are systematically and dynamically expanding into new countries. Thanks to the work of our experts and their professional approach to business, we are an IFS Elite Partner, repeatedly awarded the title of IFS Partner of the Year. 

At InfoConsulting, we combine diverse experience and skills, creating an environment based on collaboration, responsibility, and openness. We value professionalism, commitment, creativity, and trust — values that inspire the way we collaborate and support each other every day in all the countries we operate in. 

Join a team of experts who strive together to achieve ambitious goals and transform the way companies operate around the world. We invite you to join our growing team in Australia.

The opportunity 

To support our expansion plans, we are currently hiring a Senior Service Management Consultant to strengthen our team and embark on an exciting new journey with us. We are specifically seeking high-performing consultants with strong experience in service management platforms. Candidates with backgrounds in competing or adjacent solutions are strongly encouraged to apply, including platforms such as ServiceNow, SAP, Oracle, Microsoft Dynamics, Salesforce Field Service, ClickSoftware, Maximo, Pronto, TechnologyOne, Infor, or similar enterprise solutions. IFS knowledge will be an asset.

What you’ll be doing:

Customer Advisory & Discovery

• Lead customer workshops to understand current processes, pain points, business objectives, and transformation priorities.

• Facilitate future-state design discussions across service management and asset-intensive operations.

• Translate business requirements into practical solution approaches.

• Challenge inefficient legacy processes and recommend best-practice operating models.

Solution Design & Delivery

• Support end-to-end implementation projects from discovery through go-live.

• Define business process designs for service, maintenance, scheduling, dispatch, mobility, and work execution.

• Prepare functional design documents, process maps, user stories, and backlog items.

• Work closely with technical teams on integrations, reporting, and data requirements.

• Support testing cycles, training, cutover, and hypercare activities.

Stakeholder Management

• Build trusted relationships with customer sponsors, operational managers, and frontline users.

• Present clearly to executive and operational audiences.

• Manage workshops professionally and drive decisions to closure.

• Communicate risks, dependencies, and recommendations with confidence.

Quality & Commercial Discipline

• Deliver high-quality outputs on time and to agreed standards.

• Support scope management and identify change impacts early.

• Contribute to strong project margin outcomes through disciplined delivery.

What we expect from you:

• Minimum 5 years of experience as a Business Consultant, Functional Consultant, Solution Consultant, or equivalent role.

• Proven delivery experience in service management, field service, enterprise asset management, maintenance, workforce scheduling, or work management programs.

• Strong experience in one or more enterprise platforms outside IFS, such as ServiceNow, SAP, Oracle, Salesforce, Microsoft Dynamics, Maximo, Infor, ClickSoftware, or similar.

• Experience leading workshops, requirements gathering, and business process redesign.

• Strong understanding of operational service environments such as utilities, construction, engineering, mining, facilities management, logistics, or field services.

• Strong presentation skills with confidence leading customer workshops.

• Excellent spoken and written English.

What we offer:

• Impactful Work: Be part of a fast-growing, award-winning team transforming businesses with IFS solutions.

• Career Growth: Access ongoing professional development, including IFS certifications and training.

• Flexible Work: Enjoy remote work arrangements and a supportive, innovative culture.

• Competitive Package: Attractive salary, plus benefits and performance bonuses.

• Global Reach: Work with a global network of over 400 experts across 20 countries, with opportunities to collaborate on international projects.

If you’re looking for a role where you can combine local experience with the opportunity to work in an international environment, join InfoConsulting! 

Learn more about InfoConsulting and career growth at our company at: https://infoconsulting.com/.