Service Desk Analyst

Denver is a boutique technology services company headquartered in Perth,
with offices in Brisbane, and London that has been delivering technology solutions to clients in the resources industry globally for over 30 years.  Recognised for the integrity of our people, the ethics of our business practices and the quality of our products & services.  

Denver is the partner of choice for many energy companies across the globe. We have taken part in some of the biggest OT network designs in the world where our engineers work alongside cross-functional teams to deliver mega network and firewall projects.  Our clients trust us to deliver; from designing, maintaining and supporting complete IT/OT environments to major networking and security decisions. 

About the role
 

Denver Technology has an opening in their IT/OT engineering program for a Network and Firewall engineer. The successful applicants will be focused on the design and implementation of routing, switching and firewalls, as well as contributing to larger project designs and deployments.   

The position is primarily centred around project deployment and consulting tasks involving the upgrade, remediation, review and analysis of network and firewall
infrastructure.  Work can be conducted onsite at client locations or remote from the Denver Technology offices with some minimal travel . The role is primarily Perth based, but minor travel and on-site work with customers will be periodically. There is no on-call requirement for this role, but some after-hours work is for deployment activities.  

About the IT/OT Team
 

Our IT/OT engineering team is a highly experienced group of network and systems engineers. The team’s technical capability is actively managed and grown through a combination of work assignments, training programs and support from other members of the team.  Engineers in the program will work with Senior IT/OT engineers on larger programs of works and work independently on smaller project deployment.     

What we offer:       

Denver Technology offers a range of benefits and perks to its employees, including:   

• Competitive Salaries: Employees can expect competitive and benchmarked salaries, ensuring fair compensation for their skills and contributions.   

• Flexible Work Arrangements: Denver Technology provides flexible work arrangements, enabling employees to balance their work and personal lives effectively.   

• Training and Certification Budgets: Denver Technology invests in the professional growth of its employees by allocating budgets for training and certification, allowing them to enhance their skills and qualifications.   

• Employee Assistance Programme: An Employee Assistance Programme is in place to support the well-being and mental health of employees, providing access to resources and support when needed.   

• Active Social Club and Social Events: The company fosters a vibrant social culture with an active social club that organises various social events, promoting team bonding and a positive work environment. 

These benefits reflect Denver Technology's commitment to providing a supportive and rewarding work environment for its employees, encompassing both financial benefits and opportunities for personal and professional development.  

You will have:
 

• At least 3 to
  5 years’ experience as a Network Engineer/Firewall Engineer with routing, switching and firewall deployment experience;  

• Information Technology (IT) Qualification such as TAFE Certificate IV/Diploma or Bachelor of Computer Science/Information Technology Degree or equivalent education/experience;
   

• Cisco CCNA certification (preferable Routing & Switching) or higher/equivalent certification;
   

• Certification or equivalent knowledge/experience in the configuration/deployment/support of a commercial grade firewall platform: preferably one of the following: CheckPoint, Palo Alto, Fortinet and/or Juniper SRX;
   

• Experience in contributing technical information to Detailed Design/Low Level Designs (LLD);
   

• Demonstrated high level conceptual, analytical, and problem-solving skills, and the ability to develop creative and innovative solutions to difficult and complex problems;
   

• Excellent verbal and written communication skills with attention to detail;
   

• Experience working in a billable environment with timesheeting
  responsibilities;
   

• Ability to communicate effectively in multi-disciplinary team environments including hybrid teams involving Client and Denver resources; and   

• Australian citizen or permanent resident.   

Preferred Skills and Experience:
 

• Experience in contributing to pre-sales estimates and developing Bill of Materials;
   

• Experience working in a Managed Service Provider (MSP) role;
   

• Experienced/exposure to Operational Technology/Industrial Networks; and  

• Mining/Resources and Oil and Gas Industry experience preferably onsite high advantageous.  

submitting a cover letter and CV.   

Unsolicited emails and resumes from recruiters will not be accepted.