Service Management Coordinator

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Management Coordinator to join our team in Australia.

The Change and Configuration Management Coordinator will play a key role in supporting the delivery of ITIL-aligned Change and Configuration processes. Working closely with the Service Management team, you’ll help ensure that changes are logged, assessed, and implemented with minimal impact to services, while maintaining accurate configuration data within our Configuration Management Database (CMDB). 

This is a hands-on coordination role, ideal for someone early in their IT Service Management career who enjoys process, organisation, and working with both technical teams and business stakeholders. You’ll gain exposure to ITIL best practices while supporting continual improvement activities. 

What you'll do:

• Log and track change requests in the ITSM system, ensuring required details are recorded.
• Assist in preparing change documentation, approvals, and scheduling.
• Provide administrative support for Change Advisory Board (CAB) meetings (agenda, minutes).
• Communicate change schedules and updates to stakeholders.
• Maintain and update CMDB records, resolving discrepancies.
• Support configuration audits and ensure data accuracy.
• Collaborate with technical teams to document configuration changes.
• Compile reports on change performance and configuration data.
• Monitor compliance with Change and Configuration Management procedures.
• Act as a point of contact for change and configuration queries.
• Work with teams to ensure smooth process flow and escalate issues when needed.
• Identify opportunities for process improvements and participate in initiatives.

What you'll bring:

• Moderate experience or strong interest in IT Service Management, preferably within an ITIL framework. 

• Understanding of basic ITIL concepts, ideally supported by ITIL Foundation certification (or willingness to obtain). 

• Strong organisational skills and attention to detail. 

• Good written and verbal communication skills for dealing with both technical and non-technical audiences. 

• Ability to work collaboratively in a team environment. 

• Eagerness to learn and develop skills in IT service governance. 

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.