State Manager - Queensland

DyFlex Solutions is a business solutions provider specialising in intelligent ERP solutions from SAP. As an established SAP Platinum Partner with offices across Australia, we are recognised as a leading-edge technology provider. We deliver fit-for-purpose SAP solutions, and our services range from cloud greenfield and brownfield implementations and change management to ongoing Aftercare services and support.

As the State Manager Queensland, you will take on responsibility as well as accountability for the regional business operationally and strategically.
Furthermore, you will take on a functional leadership responsibility aligned with the management of Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth of the business in the state.
This role requires a senior professional with the expertise and experience to help customers maximise the value that they receive through the SAP product offerings.

TASKS AND RESPONSIBILITIES
• Overseeing daily business operations as well as developing and managing sales and growth strategies for the Queensland region
• Work in partnership with operations and support teams responsible for our geographic and strategic industry customers to develop our market presence in the region
• Development and management of forecasting, account penetration plans, and customer engagement plans that will deliver business outcomes
• Conducts customer business and opportunity diagnostics to analyse business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes related to our value proposition
• Work with the management to develop and execute quarterly plans that improve solution adoption and increase revenue renewals across the assigned customer portfolio
• Develops deep relationships with key decision makers within the Customer
• Assists customers with transformational change by facilitating and coordinating cross-functional involvement with solutions consulting and services delivery
• Drives customer satisfaction and meets or exceeds account-specific revenue and profitability goals for the account portfolio

SKILLS AND EXPERIENCE
• Relevant tertiary qualifications in a technical or software or business related field
• Prior experience managing executive customer engagements and communications
• Prior experience in a technical role with a thorough understanding of SAP software solutions and their delivery would be of benefit
• Strong business acumen and curiosity to enhance your knowledge of SAP products and customers
• Experience working at a fast-paced/growing company - demonstrated ability to operate in a customer-centric, fast-paced, entrepreneurial, multi-cultural environment
• Knowledge of existing and developing technologies and cloud computing
• Exceptional written and verbal communications skills in English
• Outstanding interpersonal skills - ability to build trusted relationships, influence and drive actions by others to achieve set goals, and manage multiple stakeholders across an organization in a growth period
• Independent and self-motivated, works well under pressure and possesses a strong sense of ownership to execute initiatives end-to-end in order to meet tight deadlines
• Highly organised and able to multitask competing stakeholder requests
• Innovative mindset to create and improve processes to successfully optimise at-scale


This is a fantastic opportunity to work with a great hands-on team and top talent with a focus on continuing to build our presence in Queensland. This is a hybrid role working from home and engaging with customers.