Technical Account Manager - English (AU)

About Simply.TV

At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen, and supported by 350+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it.

Join us, and let’s make content discovery simple, powerful, and inspiring!

Role description

As a Technical Account Manager (TAM) at Simply.TV, you'll act as a trusted advisor and strategic partner for key clients, with a strong emphasis on sales acumen to drive customer success and revenue growth. While technical expertise can be developed through product training, this role demands proven sales skills, customer-centric mindset, and exceptional communication to help clients integrate, optimize, and scale with our data solutions at  Simply.TV.
You'll collaborate with Product, Engineering, and Sales teams on client onboarding, proactive support, and long-term relationship management to maximize value and retention.

You are successful when:

• You build and maintain strong, long-term relationships with key clients, deeply understanding their technical environment and business goals.
• You provide proactive guidance, roadmaps, and best practices to help customers optimize their use of Simply.TV’s metadata solutions.
• You collaborate cross-functionally with Product, Engineering, and Sales to resolve complex technical issues and deliver impactful solutions.
• You monitor account health, identify potential risks, and act as the customer advocate during escalations.
• You lead technical reviews, onboard new customers, and identify upsell or cross-sell opportunities to drive mutual growth.
• You document technical activities, track open items, and maintain clear and actionable account plans.
• You stay current on product updates, new features, and industry trends to anticipate and address client needs.

Qualifications

You'll thrive in this role if you:

• University degree in a relevant area, e.g. Business or Data
• 0-3 years experience as a Technical Account Manager in B2B tech or metadata
• Have exceptional written & spoken English skills (additional European languages are a plus)
• Have a passion for technology, innovation, and customer success.
• Possess strong analytical and problem-solving skills with a proactive, hands-on mindset.
• Are an excellent communicator who can translate complex technical concepts into clear and simple language.
• Enjoy working collaboratively across technical and commercial teams.
• Are comfortable learning in a fast-paced, dynamic environment where adaptability is key.
• Are full-time available and eager to build lasting client relationships.
• Want to grow a career in Simply.TV

Practicalities

• Reports to: Head of Technical Account Management
• Location: NSW, Australia
• Type of Collaboration: freelancer setup

Why join?

• 🚀 Work at the forefront of media tech – Help shape how millions discover TV & streaming content.
• 🤝 Be a trusted counterpart – Work directly with key clients to drive their technical success and satisfaction.
• 🌍 Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork.
• 🎯 Make real impact – Your contribution ensures Simply.TV’s data and solutions empower millions of end users daily.
• 📈 Grow and learn continuously – Gain exposure to advanced technologies, media systems, and client infrastructures.