Technology Consultant/Lead Engineer (MSP)

We’re looking for a Technology Consultant/Lead Engineer who thrives in front of customers – someone who can translate business needs into smart technical strategies. You’ll lead IT roadmaps, run discovery sessions, guide architecture decisions, and help shape how small and mid-sized businesses across Australia use technology to grow. If you're strategic and hands-on when required, and want to be seen as a trusted adviser – this is for you.

We’re a national Managed Services Provider with our head office on St Kilda Road, Melbourne. Our clients are small to mid-sized organisations – including listed companies, professional services firms and NFPs – who want more than just IT support.

They stay with us because we deliver outcomes, not just tickets. And we’re growing fast.

Strategy & Customer Leadership

• Be the primary technical advisor for key clients, across a broad range of industries
• Develop a deep understanding of our client's business and their existing technology
• Conduct regular business reviews and technology assessments, identifying opportunities for improvement and innovation
• Maintain IT roadmaps and strategic plans
• Provide guidance on cybersecurity, cloud adoption, and digital transformation
• Represent VISITS in client steering committees, executive meetings and planning sessions
• Support the sales team with technical input for proposals

Technical Oversight

• Lead the design and implementation of IT infrastructure and cloud solutions
• Delegate to internal technical teams while staying accountable for outcomes
• Implement complex technical projects when required
• Act as senior escalation point for complex issues

At least 6+ years experience in IT, with at least 2 years in a senior MSP role

Technically, you will have extensive experience and consider yourself an expert in the design, implementation and management of technologies including:

Mandatory:

• Microsoft 365 including Exchange Online, Teams and SharePoint
• Microsoft Azure

Many of the following:

• Microsoft Intune including Autopilot
• Azure Virtual Desktop (AVD)
• Windows Servers
• Azure AD / AD
• Server hardware, storage and virtualisation (Dell, VMWare, HyperV etc).
• Networks and firewalls (Checkpoint, Cisco, Sophos, Dell etc).
• Cyber security tools and frameworks.

Professionally, you're a strong communicator, collaborative team player, who has a strategic mindset with a passion for helping businesses grow through technology.

• Strong business acumen and presentation skills - confident presenting to C-level executives.
• Able to influence, advise, and build trust with technical and non-technical stakeholders

• Want to help businesses make smarter technology decisions
• Can manage multiple clients without dropping the ball
• Enjoy a mix of autonomy, team collaboration, and responsibility
• Are happy to mentor junior engineers and shape technical outcomes
• Stay curious, current, and customer-focused

We value our staff and offer competitive salaries and plenty of employee-focussed benefits. We encourage career growth within our organisation. To support this, we provide all staff with a personalised training and professional development plan to assist with their career progression.

Our Melbourne head office in St Kilda Road is a great place to work with breakfast, snacks and light lunches supplied, a cafe-quality coffee machine, located close to public transport and lots more!

We have a great team culture and organise regular social gatherings, including Friday Night Drinks.

Majority of your time will be based onsite in the VISITS' Melbourne office or at meetings at customer sites. There is some flexibility to work from home for this role.

Other perks include:

• Novated leasing, including FBT-free leasing of electric cars (where eligible)
• Savings on IT equipment and home NBN, which you get at cost
• Access to company cars
• Optional participation in charity and fundraising events for mental health and similar causes

This is a full-time, permanent role. Due to the nature of IT work, the position will involve some after-hours and weekend work.

You must have a full driver’s license, must be an Australian Citizen (or have ongoing work rights in Australia) and your employment is subject to completing a Criminal History Clearance Check.

As part of your application, you must complete the screening questions.

Direct applications only - we are not engaging recruitment agencies for this role.

Please note that we will only be contacting applicants that have been shortlisted.