Tele Service Consultant

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

The Tele Service Consultant function is primarily concerned with performing Tele Underwriting and Tele Interviews. Key working relationships include Business Unit stakeholders across TAL with an emphasis on TAL Life and other business units as required. TAL’s Customers, Funds and Advisers specifically TAL Life or other business units as required.

In this role you will:

• Perform tele interview and tele underwriting calls as required

• Respond to all Group enquiries pertaining to Tele Underwriting & Tele Interviews

• Plan, organise and balance Tele Interview schedule

• Assist with project work, system and user acceptance testing, procedural reviews and process improvement

• Engage in creating a supportive team environment whilst actively sharing skills and knowledge

• Respond to escalations and complaints and take responsibility to obtain a quick resolution

• Display initiative and respond directly to Members, Funds and Advisers and other internal and external stakeholders

• Identify opportunities to improve the way Members, Funds and Advisers do business with TAL

• Produce high-quality, accurate and compliant work

• Consistently achieve or exceed agreed individual quality targets

• Customer centric with excellent service skills and a friendly telephone manner

• Motivated and results driven; focused on quality and continuous improvement.

• Ability to work as part of a team and contribute to positive outcomes for the team

• Display effective time management skills

• Medical Terminology or related health experience (desirable)

• Prior experience working in underwriting administration or tele-underwriting experience (desirable)

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.