Vendor Governance Manager

Empower Australia’s Payments Future with Cuscal  

At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future.  

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.  

Forward with Cuscal.  

As part of an exciting uplift to our Procurement and Vendor Management team, we are looking for a Vendor Governance Manager to join the team!

The purpose of the Vendor Governance Manager, role is to support with the establishment of and manage vendor contracts to deliver outcomes that effectively meet Cuscal’s requirements, and ensure vendors comply with their contractual obligations.

The position is responsible for vendor governance of key Cuscal vendors and will strive to facilitate harmonious relationships and problem-solving efforts across Cuscal, and its vendors.

You’ll also make an impact by: 

• Implementation, management, and ongoing operation of a Vendor Governance Framework which addresses all required oversight requirements and ensures the ongoing effective operation and measurement of relevant technology service areas
• Ensure the Governance Framework and all required artefacts are embedded within the day-to-day operations.
• Participate in and provide reporting to relevant governance forums to support with decision making requirements.
• Effectively manage vendor operational contract enquiries, issues, disputes, variations, risks and undertaking negotiations with vendors as required.
• With large contracts, manage contract review meetings to ensure delivery against objectives and contract budgets, develop regular reports on contract milestones and performance, and inform internal customers, technology vendors and management of activities and progress through regular written and verbal communication.
• Provide informed advice in relation to contracts interpretation, management, service level and quality assessment, benchmarking and dispute resolution.
• Contribute to the development and delivery of agreed savings targets.
• Establish and continuously improvement vendor management processes.
• Stay informed on industry trends and developments and takes steps to incrementally increase maturity levels.

What you’ll bring 

You’re a strategic thinker with strong communication skills and a passion for delivering exceptional service. You thrive in a fast-paced environment and are driven to contribute to a dynamic team. 

To succeed in this role, you’ll have: 

• 8+ years’ experience in Procurement, Contract Management, Vendor Management and Governance processes within financial services, ideally in a payments or digital banking context.
• Experience in stakeholder relationship management, influence and decisioning making.
• A Proactive approach to problem-solving and ability to manage multiple initiatives / issues / escalations.

Why Cuscal?  

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.    

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves.   

You’ll innovate alongside skilled, smart, connected teams.  

And you’ll build an impressive, fulfilling career that continues to grow.    

You’ll also enjoy a range of benefits, including:  

• Insert benefit relevant to this audience, e.g., Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.  

• Insert benefit relevant to this audience, e.g., Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.  

Join us and reimagine the future  

Ready to make an impact? Click APPLY to join Cuscal’s Procurement and Vendor Management team today. 

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now. 

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.