Wholesale Sales Support Team Leader

Looking for a role that fills your cup? Good news, T2 Tea is looking for a Wholesale Sales Support Team Leader to join its passionate team.

About the role

Based at our T2 Support Office in Collingwood, we have an exciting opportunity to join our Wholesale team in the role of Wholesale Sales Support Team Leader reporting to the Head of Wholesale.

The Wholesale Sales Support Team Leader will be accountable for leading the efficient and effective delivery of customer service to the Global wholesale customer base and the Wholesale Sales Team. The scope of the role includes management of a Sales Support Coordinator, driving continuous improvement from Sales Support and delivering exceptional customer service levels to support the achievement of the T2 Wholesale goals, working closely with Sales, Finance and our DC partners.

Key Success Measures

• Lead and inspire a team that is customer obsessed.
• All orders, customer case management and customer enquiries to meet agreed SLA.
• Decreasing number of credits/returns due to process or performance.
• New Business inbound leads management and processed within the required SLA.
• Improvement in the % of accepted accounts who place first orders and active role in reducing customer churn and management of customer re-engagement.
• Provide direct sales support to KAM/BDM Team, facilitating administrative customer care (Product Submission Forms etc).
• Active contribution to the improvement of process, productivity, and reporting for Sales Support and the wider Wholesale business.
• Achieving set performance objectives on service levels and sales.
• Wholesale website maintenance and management.
• Customer Master Data and Pricing Management.

Life at T2

• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• Get recognition and rewards.  T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose aligned organisation.
• Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.
• Employee Assistance Program (EAP).
• T2 Culture Club ensures we celebrate every occasion in the calendar – bringing fun and excitement to life at T2.
• Head office located in lively Collingwood, close-by to delicious cafes and public transport (both train and tram).

About the application process

Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

T2 commit to respond to every applicant.

No agencies please – we have this one brewing in-house.

Sounds like your cup of tea? Apply now!