Rep Customer Service III

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

This is a permanent full-time role based at Wyong in NSW, Australia.

Administration

• Keys information into computer to compile work volume statistics for department reporting purposes.
• Advises work procedures and expedites workflow.
• Prepares change of address records.    
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Adjusts errors and complaints.
• Contributes to department planning.

Sales

• Liaise with customers by phone or email and receives orders for entry, invoicing and dispatch.
• Processes and follows through Customer orders as required.
• Provides initial product support to Customers and refers to product group as necessary.
• Recommends corrective services to adjust Customer complaints.
• Reviews customer backorder reports and completes stock adjustments to components where necessary.
• Conducts Outbound Phone calls to gain actionable insights from customers.

Safety

• Actively promotes safety by ensuring safe systems of work within role.
• Adheres to all company WHS policies and procedures.
• Reports all incidents in a timely manner; implements outcomes as requested.
• Attends toolbox and safety meetings as required.

General

• Undertakes all tasks with a positive and professional work ethic.
• Liase with internal stakeholders to ensure efficient workflow and problem solving.
• Ensures all activities related to their duties comply with Company policies and procedures, relevant legislation, legal and professional standards as well as the Company’s Code of Conduct.
• Undertake any other task associated with the operations of the business that may be reasonably requested from time to time or subject to a specific direction.

Experience and Skills required:

• 3 years in a Customer service role.
• Strong capability to work well within a team as well as independently.
• Experience in using CRM/ERP/MRP software, preferably Oracle.
• Excellent communication skills.
• Strong attention to detail.
• Customer service focus.
• Strong problem solving, documentation, research and resolution skills and multi-tasking skills
• Proficient in Microsoft Office, particularly MS Outlook, MS Word, MS Excel and MS PowerPoint.
• Candidates must have full working rights to work in Australia.

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers.  These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process.  Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address.  If you have any questions about the legitimacy of an employment opportunity, please reach out to [email protected] to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.