Reservations Coordinator | Eureka 89

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Eureka 89 is the stunning events and dining space on the top floor of Eureka Tower in Melbourne. We host a wide variety of events - corporate lunches, dinners or cocktail parties, media launches, private milestone celebrations and weddings. We also operate a chef’s tasting dining room, open to the public throughout the week.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the Role

Join our dynamic team at Eureka 89 as a Reservations Coordinator! In this hands-on, fast-paced, customer-driven environment, you will be responsible for managing dining reservations, daytime event hosting, ensuring a seamless booking process, and delivering an exceptional guest experience. You will play a key role in the daily operations of our dining room, actively engaging with guests and collaborating with the wider team to uphold our company values. This is a full-time position, commencing December 2025.

Your duties will include:

• Managing incoming phone calls and email enquiries for dining reservations, including daily administration of bookings, prepayments, and guest requests, while tracking utilisation metrics.
• Collaborating with the Operations Team to optimise seating and table turnover while enhancing the guest experience.
• Assisting Sales & Event Coordinators in managing event requirements effectively and attend weekly team meetings to meet standards and targets.
• Providing administrative support for smooth office operations and perform ground floor hosting duties for breakfast and lunchtime events at Eureka 89.

A standard working day is expected to be 9:30am – 5:30pm, any of the seven days of the week, and you may be required to work on weekends and gazetted public holidays. Flexibility may be required to allow for business necessities.

If you are looking to take the next step in your career and be part of a thriving team at Eureka 89, we encourage you to apply!

About You

• Proactive, detail-oriented, and strong organisational skills.
• Excellent written and verbal communication skills.
• Customer-centric mindset with a passion for exceptional guest experiences.
• Friendly, collaborative, and able to work independently.
• Adaptable to changing trends and dynamic environments.
• Ready to embrace extra responsibilities as needed.
• Entitlement to work in Australia.

Qualifications

• Minimum of 12 months experience in dining operations and/or a customer-facing role.
• Proficient computer skills, with a competent understanding of Microsoft Office products.
• Experience with reservation systems such as Seven Rooms and Ivvy is preferred but not essential.

 A pre-employment medical and National Police Check may be required as part of this recruitment process.

Are you ready to join us? Your journey begins here!

To apply, please submit your resume, along with a Cover Letter telling us a little bit about you.

Applications will close on Sunday 7th December 2025, so don't wait, apply now!

As a Journey Beyond employee, you'll enjoy:

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise