Reservations Manager - Positive Work Culture

An exciting opportunity has arisen to join the award-winning Perth hospitality operator, Nokturnl; the team who brought you The Old Synagogue | Tonic + Ginger, The Beaufort | Lotus, The Station | Ludo, and the newly opened CBD hospitality precinct in Yagan Square Stories | alba, KARLA, Ugly Baby.

We're looking for an experienced hospitality professional to join our vibrant head office team in our newly created Reservations Manager role.

With a keen interest in customer service and passion for hospitality, you’re an organised, enthusiastic and passionate human with innovative ideas.

Reporting to the Group Function + Events Manager you’ll be the official first point of contact for all Nokturnl venues – with room for growth, ownership & progression for the right candidate!  

Key skill requirements...

• Ability to think analytically and maximise the amount of reservations being booked within our restaurants.
• Lead a small team of reservation assistants, ensuring efficient and effective reservation processes and maintaining the highest level of service.
• Responsible for managing all incoming phone calls through the team and general enquiries for all Nokturnl venues.
• Ability to oversee and coordinate all bookings and general enquiries for Nokturnl venues, including restaurant bookings, bar groups and ticketed events. 
• Provide exceptional customer service to clients, maintain strong communication with the venue teams, ensuring smooth transition from reservation to venue. 
• Build and maintain strong relationships, manage client expectations and actively upsell Nokturnl offers and experiences. 
• Be proactive in identifying untapped areas to expand business. 
   

What you’ll bring…

• Proven experience in a reservations or hospitality management role.
• Sound knowledge of reservations and event management systems, with Sevenrooms experience highly desired.
• Exceptional customer service skills with a focus on exceeding client expectations. 
• A proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel.
• Outstanding organisational, problem-solving and time management skills
• Ability to work well in a fast-paced environment with high work volume and sense of urgency.
• Team spirit! You’ll be working in the vibrant Nokturnl HQ team, within a Reservation + Events team of four. 
   

What do we offer…

Aside from a competitive salary, this is an exciting opportunity for a reservations whizz to join a fast-growing, locally-owned company committed to staff development and a fantastic workplace culture. Work / life balance is a priority at Nokturnl - alongside staff development and the support of a strong team.

Perks also include...

• Custom-built new HQ office space in South Perth (coming soon) 
• 50% off food and beverages across the group
• Free coffee and staffies
• Learning from the best in the business! 
   

Still reading?

If you've made it this far, there's a chance you're our kind of person. Send us a cover letter outlining your skills and experience, along with your resume and salary expectations. We’d encourage you to find out a little more about us and our exciting portfolio before applying. 

Not quite the job for you?

Shoot your resume through to [email protected]. We're always keen to chat with good people!