Resident Services Officer

Do you want a career that means more? 
At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. 

For more than 160 years, we’ve served older people with compassion, dignity and respect. Our Seniors Communities continue this mission by creating safe, supportive and connected places for residents to live well. 

We are now seeking a Resident Services Officer – Reception & Administration focus to join our village team and be the welcoming face of our community. 

If you thrive in front of house environments, enjoy supporting others and bring calm professionalism to every interaction, this could be the perfect role for you. 

Your Opportunity 

Full-time - Castle Hill

As a Resident Services Officer focused on reception and administration, you’ll ensure the smooth and efficient operation of our village front desk. You’ll support residents, families, staff and visitors with warmth and professionalism, delivering high quality customer service and reliable administrative support. 

Every day will bring meaningful connections and the chance to enrich the lives of the seniors who call our village home. 

With confidence, empathy and attention to detail, you will: 

Front Desk & Customer Service 

• Provide a warm, professional welcome to residents, visitors, staff and contractors 

• Manage reception duties including greeting guests, answering questions and offering general assistance 

• Respond promptly and courteously to enquiries and direct queries to the appropriate teams 

• Support residents navigating village services or accessing information 

Administration & Communication 

• Handle incoming phone calls with professionalism and accuracy 

• Manage incoming and outgoing mail, post and deliveries 

• Process invoicing, accounts payable tasks and basic financial administration 

• Maintain accurate records and follow established office and reception processes 

• Assist with general administrative tasks as needed to support village operations 

Teamwork & Village Support 

• Collaborate with the wider village team to ensure a positive, consistent resident experience 

• Provide support to lifestyle, care and hospitality teams when  

• Contribute to a respectful, safe and responsive workplace culture 

• Follow all WHS protocols and participate in safety activities 

What You’ll Bring 

You’re warm, organised and approachable, with a genuine desire to support older people and create a welcoming environment. 

You will also have: 

• Previous experience in reception, customer service or administrative roles 

• Strong communication and interpersonal skills 

• Confidence using technology (MS Office, email, digital systems) 

• Sound organisational skills and an ability to multitask effectively 

• A friendly, adaptable approach and a commitment to teamwork 

• A valid driver’s licence 

• Experience in aged care, hospitality or community services is desirable but not essential. 

Why Anglicare?  

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.  

At Anglicare, you’ll get the security, stability, and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.  

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:  

• Salary packaging to increase your take-home pay  

• Ongoing professional development and training opportunities  

• Exclusive discounts to over 400 retailers  

• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family  

Are you ready for a career that means more?  

To apply for this role, please click the Apply button. All applications will receive a response.  

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities, and cultural backgrounds.  

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.