Residential Service Manager Vertical Village (Psychosocial & Complex Care)

(Please note: internal title is Service Leader)

A rare opportunity to lead a stunning new Vertical Village in Macquarie Fields and shape a positive, practice-led culture from the ground up.

This role suits an experienced leader from complex disability settings who thrives on being visible, setting standards, and building strong, capable teams. Registered Nurses with community care experience are highly desirable, but not essential.

About AllCare

AllCare is redefining disability housing through innovative Vertical Villages — modern apartment-style communities that balance independence with 24/7 onsite support.

Our villages support people with psychosocial disability and complex needs, creating safe, inclusive environments where people can live the lifestyle they choose.

About the Role

As Service Leader, you’ll take ownership of day-to-day operations while acting as a practice lead for your site.

This is a hands-on leadership role with room to grow as the village matures and the service expands.

Key Responsibilities

• Lead daily operations of the Vertical Village in Macquarie Fields

• Act as the practice lead, modelling best-practice psychosocial and complex care

• Build, coach, and mentor an uplifting, high-performing team

• Drive a positive, inclusive culture grounded in safety, respect, and accountability

• Support participants with psychosocial and complex needs to achieve their goals

• Oversee rostering and staffing to ensure safe, consistent support

• Facilitate team meetings, supervision, and capability development

• Ensure compliance with NDIS, quality, and safety standards

• Apply strong clinical judgement and proactive risk management

What We’re Looking For

• Registered Nurse qualification highly desirable, particularly with community care experience or Bachelor’s degree in Social Work, Psychology, or a related discipline

• Strong background in psychosocial disability and/or complex, high physical support

• Proven leadership experience in community, residential, or complex care environments

• Confident, visible leader who leads from the floor

• Strong understanding of NDIS practice and community-based service delivery

• Passion for developing people and improving participant outcomes

Why Join AllCare?

• Career Growth: Shape a new Vertical Village and grow as the service expands

• Work-Life Balance: Monday–Friday, business hours, no rotating rosters

• Strong Support: Centralised rostering, recruitment, and People & Culture teams

• Professional Development: Access to sector-leading learning and leadership pathways

• Wellbeing: Premium EAP for you and your family

If you’re a practice-led leader who wants to build something meaningful and leave a positive legacy from day one, we’d love to hear from you.

Apply now and help shape AllCare’s newest Vertical Village in Macquarie Fields.