Residential Services Manager

Employment Type: Permanent, Full-Time

Location: Whyalla

Benefits 

• Highly attractive salary package + super + not-for-profit salary packaging
• Onsite accommodation available and access to a company vehicle in Whyalla 
• Travel support may be available to help you stay connected with loved ones while enjoying a rewarding regional leadership role 
• Retention payments to recognise your commitment to leading, growing and making a lasting impact in Whyalla
• Claim eligible relocation costs through salary packaging as a work-related expense, helping you reduce your tax while making your move to Whyalla easier
• Flexible working arrangements will be considered

There to care. Here for good.

Are you an experienced aged care leader ready for a senior role where your impact will be seen every day? This is an opportunity to lead two residential care homes in Whyalla, shape high-quality care outcomes, support capable local teams and join a well-established South Australian provider that will back you as you settle into the role and community.

Whyalla offers the chance to build a meaningful career while enjoying the benefits of a connected regional community, coastal lifestyle and a more affordable place to live.

Since 1953, Helping Hand has supported older South Australians and is proud to be one of the state's leading aged care providers. As we continue to grow and strengthen our services, we're looking for a values-driven leader who is committed to person-centred care, continuous improvement and excellence in service delivery.

A brighter future with Helping Hand, for older people and for you.   

Based across Yeltana and Copper House Court in Whyalla, the Residential Services Manager leads person-centred care and services while holding overall accountability for quality, workforce, financial and operational performance across both homes.

Your leadership will help ensure Helping Hand continues to deliver safe, high-quality care and positive outcomes for residents, families and employees, in line with the Aged Care Quality Standards.

You'll also make an impact by:

• Leading and coordinating the ongoing evaluation and improvement of residential services, systems and processes to deliver resident-focused outcomes.
• Providing effective leadership and management to direct reports and the wider workforce, including coaching, development, succession planning and performance management.
• Establishing and maintaining a positive workforce culture aligned to organisational values and focused on delivering exceptional consumer outcomes.
• Driving operational excellence, quality outcomes and compliance across both residential care homes.
• Managing financial performance, resources and budgets to ensure sustainable service delivery.

What you'll bring

To succeed in this role, you will bring:

• Formal qualifications in health, aged care, business, management or a related discipline, or equivalent industry experience.
• Extensive experience delivering person-centred services within a health, aged care or related environment.
• Strong leadership and management experience in a complex operational setting, with a demonstrated ability to build, develop and lead high-performing teams.
• Excellent verbal and written communication skills, with the ability to build relationships across all levels of an organisation and with external stakeholders.
• Experience leading teams through change and continuous improvement initiatives.
• Demonstrated ability to manage financial performance, including budget development, monitoring and achieving service outcomes.
• Experience managing quality, risk, compliance and governance requirements within aged care or health services.
• A valid NDIS Worker Screening Check, or willingness to obtain one.

Please click the link below to view the position description:

Residential Services Manager Position Description

Please click the link below to learn more about the role and Whyalla:

Recruitment Pack - RSM Whyalla

Regional and relocation support

Considering a move for this opportunity? Relocation support may be available to help you settle into the role and community, including accommodation support where required. 

Travel support may also be available to help you stay connected with loved ones and the people and places that matter to you. Retention payments may be considered to recognise your commitment to leading and growing with us in Whyalla.

Why Helping Hand?

From day one, you'll be supported every step of the way. Our team including metro and residential colleagues and corporate partners will work with you and provide ongoing guidance and assistance to help you settle into your role and succeed.

We get it - a role in aged care is more than just money. You don’t do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too

We truly care about how you are. Here are some of the things we hope you’ll love about working with us: 

We are who you are

Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.

We are where you are

As our Residential Services Manager you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting.

We care how you are

In any job, how well you feel affects how well you work. And we take that very seriously. We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You’ll also enjoy a range of other benefits:

• Highly attractive salary package
• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program

Are you ready to lend a Helping Hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact our Talent Acquisition team on [email protected]

Current Helping Hand employees must notify their manager of their intent to apply.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.