Resolutions Officer

Are you looking for an exciting role at the intersection of music, technology and data?  
 
APRA AMCOS is a member-owned music rights management organisation, positioned at the intersection of music, data and technology. We have more than 124,000 members who are songwriters, composers and music publishers. We license organisations to play, perform, copy or record our members’ music, and we distribute the royalties to our members.  

Join our Publisher Services team as a Resolutions Officer!

We’re looking for a detail-oriented data-driven and customer-focused individual to join our Publisher Services team. This team is responsible for frontline service delivery to APRA and AMCOS publisher members, including managing account queries, resolving counterclaims disputes, and ensuring accurate and timely royalty distributions.  

The role is based in our Ultimo office, which is on Gadigal land. 

As a Resolutions Officer, your responsibilities will include:  
 
• Managing resolutions cases through both incoming queries and outgoing requests 
• Assessing work and agreement records to determine ownership and amend share ownership details 
• Reviewing reports and systems near royalty distribution dates and notifying publishers of high earning works in dispute 
• Processing adjustments to correct previous APRA payments to publishers 
• Participating in training and performing alternate tasks as required 

To thrive in this role, you'll need:  
• Strong attention to detail and a methodical approach 
• Well-developed research capabilities and a curious mindset 
• Advanced written and verbal communication skills 
• A high level of professional customer service 
• The ability to work autonomously and manage workload effectively 
• General knowledge of popular music and sufficient mathematical skills 

·       A love of music and a general knowledge of popular music 

·        

·       An interest in data and systems 

·       Strong written and verbal communication skills 

·       A high level of professional customer service 

·       The ability to work autonomously and manage workload effectively 

·       Sufficient Sound mathematical and numeracy skills 

Highly regarded but not essential experience:  

·       Tertiary qualification 

·       Music industry experience 

·       Business administration experience in any industry. 

What You'll Love:  

• Our friendly and collaborative work environment. Our team thrives on our values of collaboration, respect, skill, imagination, and accountability.  
• Hybrid working options, combining the convenience of remote work with in-office collaboration 
• Generous employee benefits such as: learning and development programmes; 18 weeks’ paid parental leave (including for adoption, foster or kinship care); discounted private health benefits; novated lease vehicle arrangements; access to financial services; employee assistance programmes and more.  

Application Process:  

Ready to be a valued addition to our team? Take the plunge and apply now – we're looking forward to hearing from you! Apply by 1 June 2025 by submitting your CV and a cover letter outlining your relevant experience and why you're the right fit for this role. We're excited to learn more about you!  

We are committed to being a culturally safe and responsive workplace where staff from all backgrounds feel welcome, respected, and supported. While this role requires specific skills and experience, we encourage people of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, and people with disability who are interested in this position to put in an application, even if they’re not sure they meet every single bit of the selection criteria.  

We are keen to make our candidates comfortable so they can show us their best. Please feel free to reach out to our People & Culture team ([email protected]) to discuss support or adjustments in our recruitment process that may be required. 

Contact Information:  

For any questions, feel free to reach out to  Clare Fitzpatrick, Manager, Publisher Services at [email protected]. We look forward to hearing from you!