Retail Assistant - with Great Benefits

Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 retail stores, 15 warehouses and 800+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across retail, home care, hospital and pressure care, and configured mobility.

A unique opportunity exists for a Full-time Retail Assistant/ Assistant Showroom Manager at our Auburn Showroom. You will have a customer-centric mindset, because at ILS we are all about the customer! You will be a self-motivated, creative thinker, and seek out new opportunities.

This is a full-time role, with some real work/life balance - Monday to Friday and 9am-5pm. 

Your "New" Day to Day:

• Opening and closing the store and balancing transactions
• Preparing reports and review sales data, open orders and open quotes
• Follow up on scheduled deliveries for that day
• Actively seeking new clients, contracts and marketing opportunities to ensure your targets are achieved or exceeded
• Engaging incoming customers, assisting them with their questions and being able to convey the range of services that are available from the ILS Group.
• Respond to email inquiries and liaise with customers over the phone to fulfill requests.
• Assisting with the administration
• Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more…
• Processing quotes, orders and hire contracts efficiently 
• Being the face of ILS in the local community and driving relationships with customers and other local businesses
• Following and managing all WHS requirements at a showroom level.

About You:

• You will have proficiency in Microsoft programs (Excel, Work, Outlook)
• You will have experience in meeting KPI's, budgets and sales targets
• You will have a customer-centric mindset, because at ILS we are all about the customer!
• You will have an understanding in managing customer expectations
• You will have excellent over the phone and face to face customer service etiquette.
• You will have excellent time management and prioritization skills
• You will be well presented, professional and courteous
• You will have fantastic interpersonal skills and love connecting with people from all walks of life
• Have a genuine desire to help others with your knowledge and abilities.
• You may have SAP experience, which is preferable to have.
• You will be a self-motivated, creative thinker, able to problem solve and seek out new opportunities
• NDIS Worker Screening Check (or willingness to obtain)
• Proof of Working Rights in Australia

What's In It For You:

• Job security
• A permanent full-time role.
• Competitive base salary.
• Paid Parental Leave.
• A paid day off for your Birthday & Volunteering each year!
• Employee benefits and rewards.
• Professional and supportive team environment.
• Work/life balance.
• Ongoing extensive training and coaching

ILS is an NDIS Provider and therefore all ILS Employees are required to provide proof of working rights in Australia and have or are wiling to obtain an NDIS Worker Screening Check.

https://ilsau.com.au/about-us/