Retail Manager

The Yiros Shop is a family owned and operated business that pays homage to traditional Greek street food by adding a new yet authentic modern twist.

The Yiros Shop has quickly become one of Queensland’s most favourite Fast Food Restaurants serving traditional Greek Yiros filled with delicious tastes and flavours, snack-boxes, salads and delicious Greek desserts. Our stores have a fun, chilled out atmosphere for our customers and cater for 50/50 eat-in and takeaway.

The Yiros Shop currently has 14 locations stretching across Brisbane, Moreton Bay region and the Gold Coast region with more locations opening all the time!!

We are looking for an experienced Retail Manager to join our team.

As an Retail Manager you will work alongside the Assistant Retail Manager to ensure the smooth running of the store and its employees.

The Job involves:

• Planning and organising general activities, range and mix of products, stock levels and service standards
• Promoting and selling goods and services to best suit business needs
• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• Controlling the selection, training and supervision of staff
• Ensuring compliance with occupational health and safety regulations
• Opening and closing the store
• Supervising and management employees including juniors
• Training and Development of all staff to achieve outstanding results
• Conducting performance evaluations
• Trial and training new employees
• Monitoring store performance and meeting KPI's
• Rostering, inventory, ordering and reporting
• Handling customer complaints and concerns
• Running a drive-thru service
• Food Preparation including deep fryer/grill use
• Cash handling and register operation
• Cleaning and maintaining the store

The right candidate must have:

• Strong and demonstrated management experience
• Strong leadership skills; motivating and leading a young team, setting goals and ensuring they are achieved
• Strong customer service skills
• Understanding and ability to enforce food safety regulations
• Strong time management skills
• Flexibility and able to adapt to change
• Attention to detail to ensure the store is clean and in good running order
• Training and development experience
• Motivation to keep your team motivated and on task
• Ability to work as a team with a friendly attitude and a genuine passion for the fast food industry

Mandatory Requirements

• Food Safety Certificate - I'm Alert Food Safety Course - FREE online
• Working rights - passport and visa grant for international workers
• RSA Certificate to be obtained within 30 days of commencing employment