Retail Operations Manager

Retail Operations Manager - Gema Group 

McDonald Jones Stadium 

A bit about us…

The Gema Group prides itself on its people and its culture, holding an industry reputation for a team of like minded, enthusiastic professionals, who live and breathe events. 

Working alongside a dynamic, professional, and extremely supportive team, you will enjoy the work life balance, strong company culture and being part of a team of driven and energetic individuals. 

This diverse role is suited to a self-motivated, high performing and creative manager who is truly passionate about food and beverage innovation. Our retail product must exceed expectation and be a memorable experience for our stadia guests.

Through continuous improvement initiatives, team building and product development with a sustainability and safety focus, the retail catering operations of our business will continue to delight and impress our guests and grow our enviable reputation.

Primary Focus: The primary role of the Retail Manager is to oversee and lead our team and take a ‘hands on’ approach to all operations and to ensure the optimal operation of our retail outlets. 

Our recipe…

Scratch the surface and you will quickly discover we are not just another catering company.

Gema Group is a proud family Australian owned and operated catering and event group with its people’s dedication and strength at the very heart of it all. 

This team and some 40 years experience have helped us grow and thrive into the business we are today, creating and delivering amazing event and hospitality experiences across all of Australia, with a reputation for our exceptional culture, professionalism and innovation.

And we are just getting started.

In this rapidly growing business – we nurture and develop our team, are focussed on continuous improvement and are driven and proud to deliver some of the best events in the country. 

Based in Newcastle, we are seeking a Retail Operations Manager to oversee the successful management of our retail catering department at McDonald Jones Stadium.

Newcastle offers an enviable quality of life. The countries best beaches, National Parks and a booming Hospitality scene offer an unsurpassed work life balance. 

McDonald Jones Stadium is the regions premier event venue and one of the best regional venues with a growing list of feature events that are redefining quality regional events. We are proud of the experience we deliver and want to add your enthiusiasm to our energetic team.

Your recipe…

Proven ability to create a culture of respect, with an improvement focus and grow an enthusiastic and cohesive team

Senior leadership positions, preferably specialising in retail catering environments

Experience managing high volume, multi-site operations 

Willingness to be hands on and lead by example

Eye for design, innovation and implementation 

Strong planning and organisation skills with immaculate attention to detail

Desire to stay abreast of future F&B trends

Confident communicator with a calm, rational, and professional manner

Inspire teams and drive creativity to keep the business at the forefront of the industry

Developed financial acumen

Management qualifications will be well regarded

Gema Group is a business built on great people and culture. Our teams enjoy a flexible work environment and work life balance is considered essential. 

If you are genuinely passionate and love the thrill of delivering successful events with one of the country’s premier hospitality groups, then we should be talking!

Please send a one-page cover letter telling us your recipe to success, along with your resume to [email protected]