Retail / Restaurant Manager

At Guzman y Gomez (GYG), we’re passionate about bringing authentic Mexican flavours to life and believe in the power of food to unite people. 

We are seeking a driven and dynamic Retail Manager to join our team and lead the day-to-day operations of one of our vibrant restaurants. In this role, you will be responsible for maintaining operational excellence, fostering a high-performance team, and delivering exceptional customer experiences while upholding GYG’s commitment to quality and authenticity.

Key Responsibilities:

· Manage day to day running of the restaurant, ensuring all operations run smoothly and efficiently.

· Ensure that menu items are prepared and delivered in accordance with GYG’s food recipe and cooking guides.

· Manage inventory and maintain stock at sufficient levels to ensure all products are available to customers at all time.

· Hire, train, and motivate staff, fostering teamwork and alignment with workplace goals.

· Arranging the ordering and purchasing of goods and ingredients according to budget.

· Takes full ownership of the P&L including management of Cost of Goods Sold (COGS), Cost of Labour (COL), operating expenses and cash management.

· Ensure the correct use and maintenance of all equipment in accordance with GYG requirements and the manufacturer’s guidelines.

· Complete accurate financial and system reporting and provide results and feedback to the Culinary & Operations Coach/Franchisee.

· Maintain restaurant security to protect people and assets including updating of security codes and key logs.

· Effectively manage Local Area Marketing (LMA) initiatives to bring in new customers.

· Comply with all workplace health and safety procedures and practices accordance with GYG requirements and policies.

- Opportunities exist at our Yatala and Pimpama locations.

Why Join GYG?

• Flexible rosters and employment stability - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Area Management and beyond
• A comprehensive training program and support to set you up for success
• Heavily discounted GYG meal

Skills & Experience:

· A minimum of Diploma qualification

· At least two years of experience as a store manager in a retail setting

· Strong financial and commercial acumen with a proven ability to identify and act on sales opportunities and P&L management strategies

· Previous success in meeting and exceeding KPI’s in a managerial role

· Proven track record of delivering outstanding customer service and enhancing the overall guest experience

· Exceptional interpersonal and communication skills

Benefits:

• Employee discount
• Free drinks
• Free food
• Salary packaging
• Travel reimbursement

Schedule:

• Rotating roster
• Shift work
• Weekend availability

Education:

• Diploma (Preferred)

Experience:

• Hospitality: 2 years (Required)

Licence/Certification:

• Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person