Retail Store Coordinator - Taronga Zoo

Are you a motivated and passionate retail star with at least 2 years of leadership experience under your belt? Taronga Zoo Sydney is looking for someone like you to join our dynamic Retail team!

• Located at Sydney’s Iconic - Taronga Zoo – Cammeraigal Country


• Ongoing, full-time position


• TCSA Retail & Restaurant Employees Award, Retail Coordinator, annual package $69,883.62 (includes base salary $61,930.76 + 12% superannuation & leave loading)

As the Retail Store Coordinator at Taronga, you’ll play a key role in creating memorable experiences for our guests through well-presented merchandise, smooth daily operations, and strong team leadership. Your skills in sales, rostering, and visual merchandising will help guide your team, boost performance, and support Taronga’s mission: making every purchase part of a bigger conservation story.

About the Role…

The role of Retail Store Coordinator, will lead Taronga’s retail sales team to maximise retail sales and enhance the visitor experience through high level customer service. This role is rostered Tuesday to Saturday, including one mandatory weekend day (Saturday) and combines office administration responsibilities with hands-on frontline retail operations.

Key Accountabilities…

• Lead and support a team of Retail Sales Assistants to deliver exceptional guest experiences and achieve sales targets.


• Coordinate team rostering and daily retail operations in line with organisational policies and operational needs.


• Drive sales through strong product knowledge, customer engagement and high-quality visual merchandising standards.


• Support team development through coaching, mentoring and performance feedback.


• Oversee key store operations including cash handling, stock management, reporting and store presentation.


• Act as the senior retail lead in the absence of management to ensure smooth day-to-day operations.


• Support retail operations during major zoo events and peak visitation periods.


• Maintain compliance with Work Health & Safety requirements and contribute to a safe working environment.


• Availability to work public holidays, peak holiday periods, and evening or after-hours events is required.

About You…

We are looking for candidates that have:

• Maintain a current paid Working with Children Check (WWCC) at your own expense


• 2+ years experience managing retail teams

Benefits…

Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s


• Free onsite car parking, outside of peak periods


• A wide range of discounts on our award winning accommodation across both sites


• Discounted food and beverage purchases across the sites


• Fitness Passport


• We’re a social team - there’s always lots going on around the zoo that we get involved with!


• + more!

We Value Diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

1. At Taronga, delivering an exceptional guest experience is a top priority. Can you tell us about a time you supported your team to go above and beyond for a customer? What was the outcome?
   
   


2. This role involves supporting the team, helping guests, and achieving sales targets, often at the same time. How do you stay organised and decide what to prioritise during busy periods?

Applications Close: 11:59pm Tuesday 30 June 2026