Retail Store Manager - Black Rock

Position

Retail Store Manager 

Team

Social Enterprise

Role Classification

General Retail Award level 8 

Employment Type/Hours

Permanent, Full-time or Part-time

Location

Bayside Opportunity Shop - Black Rock 

Reports To

Social Enterprise Coordinator/s 

Effective Date

July 2025

Overview of Program 

Family Life operates a number of opportunity shops and a warehouse, with the purpose of raising funds for the organisation, and enabling Family Life to provide quality services to children, young people and families within the community.  The opportunity shops and distribution centre are supported by a team of dedicated volunteers and the social enterprise program is a key element of Family Life’s approach to building capable and supportive communities.

Position Objective

The Retail Store Manager position is responsible for the effective and efficient management of store objectives and to ensure operational efficiencies are met.  The position is also responsible for ensuring shop volunteers and employees are supervised and supported in line with the Family Life Way. Creating a safe, fun, happy environment for customers and volunteers.

Key Responsibilities

The key responsibilities include but are not limited to:

• Provide and maintain high levels of customer service.


• Ensure store revenue & profit targets are achieved through revenue growth and in line with the annual budget.


• Ensure the store is efficiently and effectively managed, including compliance with relevant policy, procedure and standards.


• Maintain and improve store layout and merchandising in a visually appealing manner whilst ensuring OHS requirements are met.


• Cash handling and banking in line with Family Life policies and procedures.


• Manage store inventory including rotation of stock.


• Delegate day to day operations of the store to volunteers and team members.


• Accurate daily reporting


• Actively work with the Volunteer Management team, to ensure cooperative working relationships with volunteers through ongoing coaching, communication and early intervention on people related issues.


• Implement VIP nights, morning teas, fun promotions and be part of organising two events per year.

Key Selection Criteria

1. Demonstrated retail management experience, ideally in apparel or homewares.


2. Demonstrated people management skills, including the ability to manage complex and challenging situations.


3. Demonstrated stakeholder engagement skills, including strong verbal and written communication skills.


4. Ability to implement successful sales strategies.


5. Ability to run promotions


6. Strong time management skills, with the ability to work effectively under pressure and manage priorities, targets


7. Ability to embrace new technology to enhance productivity and effectiveness.


8. Information technology skills, including proficiency in Microsoft Office suite, CRM and point of sales system