Retail Training Manager

Your Opportunity to Lead, Elevate, and Get Outside

At Arc’teryx, we’re building something special across Australia and New Zealand and we’re looking for a Retail Training Manager who can bring our learning culture to life. If you’re an exceptional facilitator, a meticulous planner, and someone who feels most at home in the outdoors, this role is for you.

In this position, you’ll own the delivery of high-impact training experiences that empower our teams, strengthen new store openings, and elevate the Arc’teryx guest experience and leadership capability. You’ll review what exists, refine how we run training across ANZ, and create engaging, branded learning moments that help our retail teams grow and perform at their best. While you won’t be responsible for deep program development, you’ll play a key role in shaping how training lands; facilitating, planning, and bringing our people along the journey.

You’ll collaborate closely with leaders across Retail, Operations, VM, Brand, and P&C, ensuring we deliver meaningful learning that supports each store’s unique needs and the pace of our growth.

What You’ll Do:

• Review existing global retail training programs and adapt them for our ANZ environment
• Shape and refine the training strategy, building a clear roadmap for store programs, digital tools, and in-store learning
• Identify training gaps and prioritise needs across our retail network
• Bring fresh, engaging, innovative learning experiences to our teams
• Build strong cross-functional relationships and ensure training aligns with business needs
• Partner with P&C, Regional and Store Managers to support coaching, skill development, and training delivery
• Support HQ-driven initiatives by planning and coordinating delivery strategies
• Audit, observe, and uplift training quality across all ANZ stores
• Travel to our new store openings to facilitate training, coach teams, and ensure a consistent brand experience
• Drive team engagement through inspiring brand-led learning moments
• Use key insights and metrics to evaluate the success of training initiatives

What You Bring

• Strong facilitation experience; you know how to connect with a room and create an energetic, inclusive learning environment
• Demonstrated planning and organisational skills, with the ability to prioritise and pivot as needed
• A passion for the outdoors and living the Arc’teryx values
• Experience in retail leadership (Store Manager level or above) and delivering training in a fast-growing retail environment
• Excellent communication and interpersonal skills that build trust across all levels
• High adaptability, curiosity, and a continuous-improvement mindset
• Ability to travel regularly to support training needs and new store openings
• A true team player; collaborative, proactive, and committed to doing what’s right

Bonus If You Have

• Experience with training material creation or course development
• Bachelor’s degree or post-secondary study in education, organisational behaviour, HR, or similar
• Experience supporting end-to-end planning for new store openings