Job Description - Retirement Community Manager|Kiama
Permanent - Full Time / 38 hours per week
Located in Kiama
Salary packaging available
About the role
As the Retirement Community Manager, you will oversee the day-to-day operations and performance across the site. You will support Residents to create a thriving community that caters to the needs of each individual and cultivates wellbeing. You will be passionate about continually improving the prestigious service and facilities. Residents will value your compassionate approach and trust your drive to continually deliver excellent, premium, and award-winning services.
About the responsibilities
Providing an exceptional resident experienceâthrough the provision of effective sales, entry processes, and smooth transition of Residents into their new home.
Maintaining effective community management through regular communication of updates, standards of behaviour, documentation, and feedback processes.
Engaging the retirement community through effective working relationships with Residents Committees, Residents, their families, and community and service providers.
Ensuring the engagement and wellbeing of Residentsâthrough the effective operation of Resident services and community partnerships.
Ensuring effective financial performance and budgetary processes across the site.
Maintaining exceptional operational standards across the site and ensuring that preventative maintenance, landscaping, business development and operational improvement measures are prioritised.
Supporting the effective governance, compliance and safety of the retirement community site.
Developing a consistent culture across the community through your personal leadership and contribution.
Requirements
Previous experience leading premium village management, property management or hospitality management services.
Relevant qualifications in a discipline such as management, business, hospitality or property management.
A track record of delivering efficient operational management and/or cultivating engaged communities.
Excellent interpersonal and negotiation skills.
Dedication to learning and complying with the specific Retirement Village Act and other associated legislation.
Dedication to understanding the indicators of each residentâs individual health and wellbeing.
A desire to facilitate a sense of belonging, purpose and engagement for retirement communities.
Computer skills and systems aptitude.
Excellent written communication skills
Benefits
As a Retirement Community Manager you will enjoy:
Salary Packaging of up to $15,900 (tax-free) per year with an additional meal entertainment benefit of $2,650 per year
Learning & development opportunities
Staff engagement and well-being focus
Employee assistance program
Paid parental leave
Personal discounts across airfares, white goods, and pest control.
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