Return to Work Specialist

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

As a Return-to-Work Specialist, you'll be a leader in recovery and return to work by influencing and driving return to work outcomes on all injury claims. Identify and triage claims that are high/Medium and Low risk of exceeding expected return to work outcomes, whilst working closely with the supporting case managers. The RTW Specialist will utilise their knowledge and skillset in return to work, person centred injury management and exceptional stakeholder communication skills, to drive optimal return to work outcomes.

How you'll make an impact

• Providing leadership as key subject matter expert within your team relating to recovery and RTW, whilst supporting your team manager and wider leadership group
• Managing a small portfolio of high-risk injury claims, supporting injured workers and employers with their recovery, RTW and return to health
• Supporting case managers of medium/low risk claims with regular claim conferencing
• Identifying biopsychosocial risk factors leading to strategic recovery and return to work goals whilst achieving RTW goals
• Identifying primary and secondary psychological claims whilst supporting appropriate strategic measures in managing injured workers back to full functional capacity
• Undertaking RTW visits (Virtual and in person) when required to support recovery and RTW outcomes
• Applying a person-centered management approach focusing on injured workers' needs, by setting recovery goals and supporting them to achieve these

About you

• Workers Compensation scheme Claims Management experience
• Knowledge of Personal Injury Management concepts relating to Victoria's Workers Compensation Scheme
• Excellent customer service skills and experience
• Time management, administrative and organisational skills
• Experience in leading people, teams or key initiatives
• Tertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role is also ideal