Rigid - Pickup Allocator Southern Side

Hours: Monday to Friday | 8:00am – 4:30pm
(Flexibility required during peak periods, weekends & public holidays)

About the Role

We’re looking for a highly organised and proactive Pick-Up Allocator to join our Transport Operations team at our Eastern Creek Cross Dock facility.

In this critical role, you’ll be responsible for planning, allocating, and overseeing daily pick-up operations from customer sites into the cross-dock. You’ll manage a fleet of approximately 30 drivers (employees and subcontractors), ensuring safety, compliance, and on-time performance across South and Southwest Sydney and the Southern Highlands.

If you thrive in fast-paced environments, enjoy real-time problem solving, and take pride in delivering reliable service—this role is for you.

What You’ll Be Doing

• Plan and allocate daily pick-up runs aligned to service windows, capacity, and freight priorities

• Manage AM/PM pick-up waves and respond quickly to urgent or ad-hoc requirements

• Monitor live operations via TMS/telematics and resolve delays, breakdowns, or exceptions

• Lead driver briefings, provide real-time support, and coach performance and safety behaviours

• Act as the main point of contact for customer pick-up queries, ETAs, and service updates

• Ensure accurate scanning, POD capture, manifests, and compliance documentation

• Oversee COR, NHVR fatigue management, load restraint, and safety compliance

• Conduct audits, manage corrective actions, and support incident investigations

• Analyse KPIs (DIFOT, OTPU, scan accuracy) and drive continuous improvement initiatives

What We’re Looking For

• 2–3+ years’ experience in transport allocation, dispatch, or PUD/cross-dock operations

• Strong working knowledge of COR, NHVR fatigue rules, and load restraint

• Experience managing drivers and handling real-time operational exceptions

• Confident communicator who stays calm under pressure

• Strong attention to detail with disciplined record-keeping

• Comfortable working with TMS/WMS, telematics, and Microsoft 365 (Excel, Teams)

• Experience with Route Tronics, Descartes, or similar systems (highly regarded)

Why Join Us?

• Stable Monday–Friday roster with predictable hours

• Play a key role in a high-volume, critical transport operation

• Opportunity to lead, influence, and improve operational outcomes

• Work with engaged drivers, stakeholders, and modern transport systems

• Be part of a business that values safety, accountability, and performance

If you’re an experienced allocator who enjoys ownership, problem-solving, and delivering results—we’d love to hear from you.

Apply now and help keep our pick-up network moving safely and on time.