Risk Policy Lead

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As the Risk Policy Lead, you will be applying credit policies and governance frameworks for current customer portfolios. This role offers the chance to impact portfolio risk decisions and contribute to wider initiatives.

Your day to day will consist of

• Managing the establishment and revision of credit policies in accordance with internal thresholds and compliance obligations.


• Ensuring uniform application of credit policies throughout portfolios and business units.


• Guiding portfolio through evaluation of policy decisions and performance data.


• Supporting governance and executive committees with high-quality documentation and recommendations.


• Identifying compliance gaps, recommending remediation strategies, and ensuring timely implementation.


• Collaborating cross-functionally to embed decision-making into operational processes.

What You Bring

• Demonstrated expertise in credit risk oversight, policy formulation, and governance structures.


• Strong analytical skills with the ability to quantify and communicate the impact of policy changes.


• Outstanding collaboration skills to work effectively with credit modelling, operations, collections, product, and analytics teams.


• Ability to provide authoritative mentorship on policy interpretation and compliance.


• Demonstrated success in supporting governance forums, risk committees, and regulatory reporting.


• Ambitious approach with a drive to ensure strict adherence to regulatory standards and enterprise risk.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.


• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.


• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.


• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.


• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.


• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.


• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).


• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity