Rooms Division Manager

We are seeking a seasoned leader for the pivotal role of Rooms Division Manager at Novotel Sunshine Coast Resort & Sunshine Coast Convention Centre. This is an exciting opportunity to join a landmark resort at a time of growth, overseeing key areas including Housekeeping, Front Office, and Activities.

With over 370 well-appointed rooms, a refreshing pool, and a Lagoon for water activities, our resort combines luxury and charm. We offer exceptional dining options and a versatile convention centre accommodating up to 1,500 guests, making us a key player in both the Australian and international conference markets.

As part of the Accor Group, we are committed to delivering outstanding service and unforgettable guest experiences. If you're looking to grow and make a lasting impact, this is the perfect time to join us!

As the Rooms Division Manager at Novotel Sunshine Coast Resort, you’ll play a crucial role in shaping the guest experience, ensuring the resort operates smoothly while meeting both guest expectations and financial goals. You’ll oversee key areas like Housekeeping, Front Office, and Activities, working closely with a dedicated team to enhance performance, efficiency, and profitability.

Reporting to the Executive Assistant Manager, you'll take charge of operational strategies, coach your team to excellence, and guarantee we deliver exceptional service every time. Your focus on guest loyalty, financial performance, and team development will be instrumental in maintaining our high standards and achieving the hotel’s objectives.

What You’ll Do:

• Lead and optimize operations for Housekeeping, Front Office, and Activities to ensure peak performance, guest loyalty, and cost efficiency.
• Foster a positive work culture, communicate clear goals, and drive team success.
• Develop and implement strategies to maximize revenue, control costs, and meet profitability targets.
• Manage relationships with contractors and third-party suppliers to ensure exceptional service and compliance with agreements.
• Enhance guest loyalty by addressing feedback, resolving issues, and delivering outstanding service.
• Oversee budgets, financial performance, and reports to ensure alignment with hotel goals and key performance indicators.
• Implement creative solutions to elevate the guest experience and continuously improve operational efficiency.
• Monitor and maintain cleanliness and hygiene to meet legal standards and brand guidelines.

The ideal candidate will have:

• A degree in Hotel or Tourism Management, or a related field.
• Demonstrated leadership experience in both Housekeeping and Front Office operations.
• Strong technical proficiency, with expertise in Opera Cloud and HotSOS considered a plus.
• Solid business acumen, with the ability to make sound decisions and assess commercial implications, alongside experience in forecasting, budgeting, and Revenue Management.
• A creative problem-solver dedicated to delivering outstanding guest experiences.
• Proven success in coaching, mentoring, and inspiring high-performing teams.
• Strong strategic thinking with the ability to plan for the long term.

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.