This organisation provides personalised home care services built on compassion, experience, and clinical leadership. With decades of experience across the healthcare sector, it is trusted by clients, families, GPs, hospitals, and allied health professionals for delivering calm, consistent, and reliable care.
People are central to how care is delivered. The organisation invests in training, supervision, and respectful ways of working so both clients and staff experience continuity, professionalism, and stability.
Purpose
The Roster Coordinator manages staff rosters to ensure reliable, high\-quality, client\-centred home care services. The role ensures the right support worker is matched to each client while meeting funding, compliance, and operational requirements.
Key Responsibilities
Rostering & Scheduling
Create and maintain staff rosters aligned to client care plans and worker availability
Allocate shifts efficiently and manage last\-minute changes, cancellations, and sick leave
Ensure continuity of care by matching clients with suitable support workers
Maintain client and worker profiles in the rostering system
Coordinate after\-hours and on\-call rostering
Verify and approve timesheets (time, location, and content)
Train relevant staff on rostering processes
Follow organisational policies during on\-call duties
Communication
Communicate roster changes clearly and promptly
Liaise with support workers, coordinators, and internal teams
Respond to rostering issues professionally and efficiently
Compliance & Quality
Ensure rosters comply with awards, funding rules, and internal policies
Maintain accurate system records
Identify improvements to rostering efficiency and service delivery
Requirements
Skills & Experience
Experience in rostering or scheduling (health, aged care, disability, or home care preferred)
Strong organisational, problem\-solving, and time\-management skills
Confidence using rostering systems and Microsoft Office
Understanding of NDIS or home care funding (desirable)
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