Rostering Coordinators

About the Role

MSS Security is looking for a Rostering Coordinator (also known as Service Delivery Coordinators at MSS) where you will support a portfolio of clients to fulfil rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders. Please note that this is a Day time opportunity with rostered shifts as below, with work across weekdays and weekends.

Training Week - 8am- 4pm

Week 1 – 05:30am to 1.30pm OR 6am to 2pm (based on portfolio)

Week 2 – 10am to 6pm

What does the role involve?

• Deliver exceptional customer service

• Work as part of a team

• Proven ability to cope under pressure

• Think on your feet

• Good knowledge and use of Microsoft applications

• Desirable – Background in administration/Call Centre/Rostering or similar.

About you

You are task driven and a self-motivated professional who is comfortable to handle service delivery under pressure and within time constraints.

We need

• Demonstrated experience in rostering, administration, or contact centre

• Highly developed communication and interpersonal skills

• Professional phone manner

• Full Australian Working Rights

• Willing to undergo a National Police Check

• Willing to work from our Parramatta office for the first few weeks for training

• Australian citizens as some of our clients are government clients

VETERANS ARE ENCOURAGED TO APPLY