SaaS Implementation Consultant

IntelligenceBank is the leading digital asset management and marketing operations platform for brands in regulated markets,. Used by over 800,000+ users in 55 countries, IntelligenceBank uses AI and automation to help ensure brands get to market quickly, stay on brand and ensure regulatory compliance. Our headquarters are in Melbourne, Australia and we've offices across the US, Canada and the UK. 

IntelligenceBank is changing the way legal risk detection for digital advertising and marketing content is being delivered. Focusing on compliance outcomes and cost optimisation, our patented Legal Tech Software as a Service platform enables real-time probabilistic risk identification in marketing and web content using machine learning rules and natural language processing.

A newly created opportunity has arisen for an Implementation Consultant with experience in SaaS implementations to join our Marketing Compliance implementation team.

Based in Melbourne and reporting to the Head of Client Solutions & Innovation, as Implementation Consultant you’ll engage with major enterprise customers to help them articulate their rules and then implement custom risk detection to automate these rules within the platform. This is a hybrid role (3 days in the office, 2 days WFH). 

This role is ideal for a critical thinker who is focused on consulting and delivery and takes initiative to find the most optimal solution. A keen sense of ownership, speedy execution, and hustle is a must. Here’s a sense of what you’ll be doing day to day:

• Run workshops, manage technical inputs and form strong relationships with stakeholders from enterprise customers.
• Implement, test and optimise rules in the IntelligenceBank Platform.
• Document scanning projects: introduce the IntelligenceBank platform and core concepts including rules, sample documents and filters.
• Web scanning projects: understand the business problem, the client or client’s partner websites to be targeted and design rules to trade off false positives vs false negatives and create the most value for end-users.
• Convert requirements from customers into finalised rule designs. Quickly understand the compliance environments of the client’s organisation.
• Consult on potential platform channels and use cases including workflow system integrations.
• Leverage AI to solve business problems
• Work with product managers and other cross-functional teams to provide input from a rules feature and functionality perspective.
• Support the Sales team with pre-sales efforts including implementing custom demos and advising on platform capabilities.
• Work closely with the Customer Success team to support project deliverables and reporting requirements.

This role is ideally suited to someone who’s worked in the enterprise SaaS space before and who takes a logical approach to problem solving. We’re looking for someone resourceful, outcome oriented and happy to help go on the maturation journey as we grow our business.

• Excellent customer-facing verbal communication skills and experience.
• Able to run meetings with diverse customer and partner stakeholder groups.
• Analytical experience extracting, refining and filling gaps in requirements.
• Breaking down requirements into distinct technical steps.
• Combining functions to create formulas or logical expressions.
• Ability to write and execute test cases for technical requirements.
• Proficient in Google Sheets or Microsoft Excel, and basic SQL.
• Comfortable in both high level and the detail.
• Hands-on implementation experience with rules engines or similar systems.
• High technical literacy, able to communicate with engineers and data scientists.
• Python or other programming experience is a plus
• AI experience (including prompting) is a plus
• Regulatory and compliance knowledge in Banking, Insurance, Consumer Credit, Investment Management, Pharmaceuticals or other industries is an advantage.

Next Steps: 

Once you’ve applied, your application will be reviewed by one of our team and you’ll be updated by phone or email regarding its status. 

Our application process includes phone screening, face to face interviews covering behavioural and practical questions that address our values as well as the requirements of the role you’ve applied for and, finally, references and criminal history checks. 

So apply now and we look forward to getting to learn more about you! 

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