Safe Relationships Manager - Urgent

Brisbane Youth Service

Since 1977, Brisbane Youth Service (BYS) has worked to create new futures for vulnerable young people at risk of homelessness aged 12-25 years and their children.

Management of the Safe Relationships Program which includes the Youth Domestic and Family Violence Advocates, SAGE group (previously referred to as our Women’s group but now inclusive of any identifying women, genderfluid or nonbinary young persons with experiences of unhealthy relationships, toxicity, family violence, turbulent peer relationships or difficult intimate partner relationships), and K.I.N.D. Senior Practitioners

The role manages specialist youth responses for domestic and family violence across the organisation. Service delivery involves centre based, mobile support and groupwork.

Employment Type & Hours

Full-time | 76 hours per fortnight

Conditions

Level 6 - Social, Community, Home Care & Disabilities Services [SCHADS] Award 2010

• Generous salary packaging benefits with flexible work arrangements available
• 5.5 weeks annual leave per annum
• Great team culture – incl. national Voice Project's 2022 Best Workplace Winner!

In addition to submitting a resume or CV, applicants must address the selection criteria [below] in their cover letter to be considered for shortlisting.

Selection Criteria

1. Understanding of and commitment to BYS vision, objectives and practice framework
2. Demonstrated knowledge of issues impacting young people experiencing or at risk of homelessness, including a gendered understanding of Youth DFV
3. Knowledge of the intersectionality of development, mental health, attachment, trauma, substance misuse, homelessness, culture, and gender
4. Highly developed critical thinking, problem solving, risk assessment and risk management skills and the demonstrated application of these in a frontline service delivery setting
5. Demonstrated ability to lead, inspire and effectively manage a team of professional staff including quality practice involving high level risk assessment, monitoring performance, reporting and budgets
6. Demonstrated ability to plan, implement, monitor and evaluate programs and service responses with a focus on continuous improvement and innovation
7. Highly developed communication and interpersonal skills with a demonstrated ability to build effective partnerships/networks and influence internal and external stakeholders

Education, Qualifications, Requirements [Mandatory]

• A tertiary qualification in Social Work, Psychology, Social Sciences or comparable qualification OR substantial demonstrated experience in a related field
• Current Queensland driver’s license
• Working with Children Suitability Card [Blue Card] / willingness to obtain a Blue Card prior to commencement
• National Police Check clearance
• Evidence of vaccination, immunity, or medical exemption for the following preventable diseases prior to commencement: Measles, Mumps, Rubella and Varicella [Chicken Pox]; Pertussis [Whooping Cough]; and COVID-19
• Three relevant references, including most recent Manager, if relevant

Skills & Experience

• Experience in delivering crisis responses and support to young people experiencing DFV as well as experience in delivering intervention programs aimed at those using violence
• Highly developed knowledge and experience in providing planned support to teams working with complex, vulnerable young people and their families, including groups, outreach and mobile work
• Experience leading frontline services in a high-paced environment supporting homeless /at-risk young people within the community and/or youth sector
• Experience identifying and developing networks and effective collaborative relationships with internal and external stakeholders, including government and community service providers
• Strong practice foundations for working therapeutically with young people [e.g. counselling skills, theories, and frameworks]
• Experience supporting the development of evidence-based practice through strategic partnerships with research and evaluation bodies both internal and external to develop best practice and progress the organisation’s reputation as service leaders in the Youth DFV sector

Personal Attributes

• An ability to lead, motivate and contribute in a positive way to the health of an organisation
• Ability to work independently exercising a high degree of in
• Initiative, judgement and decision making
• Self-reflective and critical thinking with strong analytical skills
• Personal drive and integrity and ability to stay calm under pressure
• Consultative and collaborative working attitude
• Flexible, initiative, collaborative, inclusive, respectful, ethical, accountable
• Commitment to a learning culture and ongoing professional development

Leadership

• Lead a team of professionals providing a range of DFV interventions tailored to support young people and young families
• Lead, mentor, and support team members, monitor performance and practice, maintain supervision records, learning and development, self-care, debriefing and annual performance and development plans in line with BYS policies and guidelines
• Manage, identify, mitigate and monitor operational risks in service delivery and actively use risk management systems to ensure the safety of staff, young people and the community for those facing DFV
• Contribute to the development of organisational policies and procedures, maintain mandatory reporting, and implement relevant service standards to ensure quality service provision and demonstrate leadership in regard to auditing of the Program area as required
• Lead and contribute to program evaluation and research activities and utilise learnings to continuously adapt and improve service responses for young people experiencing and/or using domestic and family violence
• Demonstrate leadership qualities such as ability to mentor, support and guide; provide debriefing [including incident debriefing] to colleagues, as required, and model the BYS core values of Respect, Optimism, Accountability and Resilience
• Plan and support team induction processes including practice mentoring and shadowing opportunities for new team members
• Use project management tools [Asana] to update projects and prepare reports as required
• Drive performance and accountability for achieving expected outcomes
• Identify opportunities for service growth and contribute to the development of service models and funding submissions
• Participate in and represent the organisation in relevant networks, forums with a particular focus on developing BYS’s opportunities to respond to Youth DFV risk as part of an Integrated Service Response including the Brisbane High Risk Team

Service Delivery

• Lead and manage the delivery of DFV supports to young people experiencing and/or using DFV across the organisation in accordance with the BYS Youth DFV Practice Framework
• Support the delivery of the SAGE group, K.I.N.D program and the Youth DFV Advocate work to address DFV risks across the organisation
• Co-ordinate staff training and professional development of BYS staff across the organisation to provide DFV informed responses to young people
• Work collaboratively with both internal and external stakeholders to provide holistic supports to young people experiencing and/or using violence, in line with the relevant legislation and through participation with the Integrated Service Response and the Brisbane High Risk Team
• Support and lead risk assessment and risk management related to DFV
• Ensure funded programs deliver agreed outcomes in accordance with service agreements
• Direct and develop quantitative and qualitative data collection, analysis and critical reflection to support BYS continual quality improvement, research and evaluation processes
• Develop and maintain collaborative relationships with internal and external stakeholders
• Transport groups and individuals to appointments, meetings, and any other activities as required

People, Culture, Safety

• Manage the recruitment, induction, development and performance of staff with a focus on growing individual’s knowledge, skills and professional practice
• Model and drive a culture of respect, optimism, accountability, and resilience in line with the organisation’s values
• Develop and monitor performance plans, learning and development plans, supervision and self-care plans for team members and enhance service delivery through regular staff training, evaluation and team building
• Participate as a collaborative and supportive team member, contributing to the overall effectiveness of the team and outcomes for young people
• Participate in quality practice reviews, all-staff days, organisational planning and identify and participate in training and professional development opportunities
• Actively participate to deliver the BYS Reconciliation Action Plan [RAP] initiatives and measurable actions that support First Nations equality across our organisation and services
• Model ethical behaviours in line with the BYS Code of Conduct and consistently apply ethical standards to self and others
• Provide effective supervision to team members and maintain supervision records in line with BYS policies.
• Where agreed with the line manager , supervise students, project staff and volunteers
• Protect and promote the rights of children and young people, including making decisions compatible with the Human Rights Act 2019; and responding to and reporting suspicions and disclosures of abuse or harm
• Ensure a healthy and safe workplace for all by adhering to BYS Work Health and Safety Policy, Procedures and Practices
• Identify, mitigate and monitor risks in the delivery of services for young women, young men, and young families
• Manage critical incident responses to ensure the safety of young people, staff and the community

Administration

• Submit and approve timesheets and leave requests accurately and on time on a fortnightly basis, in accordance with relevant legislation and organisational policy and procedure
• Ensure the timely, consistent and accurate completion of client data records by all team members, including planned support and reviews, intake and outcomes assessment data, to contribute to monitoring, evaluation and reporting on program performance and outcomes
• Manage and monitor budgets in line with funding contracts, BYS policies and directives. Manage all administrative functions relating to the program area, including management of accurate records, client files, correspondence and statistics
• Monitor and report mandatory performance against contracted targets
• Provide reports to the Senior Manager YWFSR as required
• Undertake any other tasks as required

Interviews may take place progressively for successfully shortlisted applicants with immediate starts available. This position may be withdrawn earlier than the close date if an applicant is successfully appointed prior.

Please visit our website for more information about working with BYS: https://brisyouth.org/

We look forward to hearing from you!