Sales Account Manager Apparel

Who We Are

Frontline Safety is a well-respected 100% Australian owned & operated company known for our commitment to quality apparel and equipment for Defence and Emergency Service agencies. We manufacture and distribute specialist uniforms, training equipment, and field gear, and supply a large range of boots, hearing protection, and protective eyewear.

Frontline offers a collaborative culture, that supports a growth mindset, and cultivates continuous improvement. We value our people, and are committed to providing a positive professional work environment, with learning opportunities to support your career development. We offer an environment where people can thrive in an inspiring, safe and friendly community of passionate individuals.

The Opportunity

We are seeking a dynamic and customer focused person to build strong relationships and provide a high standard of sales support to our Corporate and Government customers. This is a great opportunity for an organised, efficient person with a proven sales track record, who wants to join a high performing team, and work with quality products.

About the role

Working directly with our Managing Director, Product Development Manager and Supply Support Manager your responsibilities will include:

• Establishing and maintaining strong, long term relationships with new and existing customers.
• Responding to requests for quotation and information in a timely manner
• Processing customer orders and ensure jobs are tasked to production in a timely fashion. 
• Collaborating with the team to achieve company KPIs.
• Utilising ERP system to produce quotations, process orders, and invoices.
• Answering telephone enquiries and meeting with customers, to identify customer requirements and demonstrate product features.
• Meeting monthly sales requirements for your allocated portfolio
• Growing client accounts, customer retention and cross selling of products and services
• Providing excellent service to clients through end-to-end responsibility.
• Proactively following up on quotes to maximise sales pipelines and opportunities.
• Ensuring CRM system is kept up to date with lead and sales pipeline opportunities.
• Proactively resolve issues and escalate issues as required.
• Monitor sales order DIFOT dates to ensure that customer due dates will be met for orders.
• Proactively value-add into every opportunity to drive profitable sales to the organisation.

The successful candidate will be an individual who will honour our core values and have:

• Experience in sales/customer service preferably in apparel related field.
• Excellent attention to detail and ability to quickly assess customer needs.
• Knowledge of apparel and/or safety equipment would be advantageous.
• Strong customer centric philosophy.
• Self-motivation and be ability to plan activities by priority and deliver on deadlines.
• Ability to work as a team player or autonomously when required.

Qualifications, Skills & Experience:

• Bachelor’s degree in Business, or Marketing, or related field.
• Minimum 2 years Sales or Customer Service experience.
• Current Drivers’ Licence.
• Excellent written and verbal communication skills.
• Highly proficient in MS Office and using Apps, CRM and ERP software.
• Australian citizen (required for our work with ADF).
• Excellent attention to detail and ability to quickly access customer needs.
• Self-motivated, able to plan, prioritize and deliver to deadlines.

Benefits of joining Frontline Safety:

• Competitive remuneration package aligned with your experience and qualifications.
• Opportunity to work for a well-established and secure organisation.
• Positive workplace with an ongoing commitment to continuous improvement and your development.

Hours: 

This is a full time position, Monday to Friday, however part time hours may be considered for the right candidate.

How to Apply:

This is a great opportunity to work in a progressive and dynamic team within a secure and stable industry. If you have a strong interest in this role and have the required experience, ability, and skills, we want to hear from you! 

Click "Apply Now" and upload an updated copy of your resume and cover letter outlining why you're the right person for our team and why you'd like to be considered for the role.