Sales Administrator - Labourpower

Admin and Secretarial

Clontarf, Brisbane, Australia

Service Booking Officer

• $37.77 per hour – inclusive of casual loading to increase in new tax year)
• Ample on site parking
• Newly renovated and modern working environment
• Clontarff Location
• Monday to Friday 8.30am-5.00pm

We are seeking an experienced service booking office to be responsible for the coordination of service work ensuring scheduling and a high level of customer service is provided at all times.

This is a great opportunity for anybody looking for short term temp work and develop a cross section of new skills. You will also work within a modern and vibrant environment and be part of supportive team offering professional development and growth.

The successful candidate will be able to perform these key General Responsibilities:

• Uphold a zero injury, preventative management OH&S culture by promoting safety in the workplace
• Provide a high standard of customer service and company representation
• Assist and support the Service Manager, as necessary, including coordinating the timely and effective functions for the Service Division and wider company as required
• Attend meetings as required and where necessary, attend and assist any special group meetings
• Any other duties and responsibilities assigned within the individuals skills, abilities and qualifications

Other Responsibilities include:

• Coordinate all service bookings.
• Organise service technician’s daily schedules and communication updates with customers
• Provide support to all Service Technicians in the field and ensure they are complying with Company policies and procedures.
• Entering of sales leads and service bookings in the CRM in accordance to Company procedure and in response to Service Technician’s field notes for follow-up actions
• Back up front of house customer service and provide support for priority bookings
• Ensure that Company policies and procedures are adhered to when dealing with priority warranty call back to site issues providing a high level of customer service at all times.
• Work with Service Manager, Warehouse Supervisor and Service Technicians on all motor warranty returns and jobs delayed awaiting supplier parts; whilst providing a high level of proactive communication with customers
• Attention complaints relating to services in coordination with the Service Manager
• Effective use of the Verizon (or equivalent) vehicle monitoring fleet system including accurately noting times spent on jobs, cross-referencing against Service Technician timesheet records and job charges
• Assist with enquiries through phone calls, emails and walk in customers
• Any other administrative duties as required by the Service Manager including drafting desk-top based service quotes when you have the training to do so
• Day to day processing of all administrative documentation system or paper based for the Service Division of the business, including finalising invoice information inclusion and checking stock allocation
• Assist Service Manager with toolbox agendas, minutes and other service training documentation
• Other duties as directed by Management and consistent with the employee’s skills and abilities

Skills:

• Minimum of 2 years’ experience working in a similar position
• High level of written, oral and interpersonal skills
• Ability to work as an individual and in a team

If you feel that you meet the above mentioned criteria, please apply now or email Hannah Limond at [email protected].

Only shortlisted applicants will be contacted.

LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services

Job Information

Job Reference: 210095712_1718595871
Salary: AU$35 - AU$40 per hour
Salary From: AU$35
Salary To: AU$40
Salary Type: hour
Consultant Name: Hannah Limond
Job Industries: Admin and Secretarial
Job Locations: Clontarf, Brisbane, Australia
Job Types: Temporary
Job Skills: Data entry and Administration Officer, bookings, scheduling