Sales and Customer Service Coordinator

WELCOME!

South East Queensland Hauliers (SEQH) is an innovative leader in container transport and logistics across Queensland. Since the 1960s, we've set new standards for service excellence, headquartered in Hemmant, Brisbane, with a second depot in Toowoomba. Committed to innovation, reliability, and customer satisfaction, SEQH leads the way in container transport and logistics throughout Queensland.

WHAT IS THE ROLE?

The role is located within the Sales and Marketing department at the SEQH Head Office in Hemmant QLD. This position will provide support to the Sales & Marketing team to ensure timely and accurate delivery of core company services to its clients, and develop and maintain strong relationships with existing and potential clients, ensuring high levels of customer satisfaction and loyalty.

KEY ACCOUNTABILITIES:

• Positively interacting with existing and prospective customers.
• Respond promptly and professionally to incoming sales enquiries to convert leads into sales opportunities.
• Collaborate with team members across other departments to ensure execution of jobs from initiation to completion, setting operations up for success and ensuring we deliver on our promises to customers.
• Proactively seek out new business opportunities that align with SEQH’s goals, identifying and reaching out to potential new clients.
• Work closely with the design team to create compelling marketing images and videos for social media campaigns.
• Address and resolve customer complaints promptly, ensuring timely follow-up and satisfactory outcomes.
• Perform other duties as required to support the team and contribute to the overall success of the company.

YOUR SKILLS & EXPERIENCE:

• Excellent communications skills;
• Be personally and professionally driven;
• A TEAM player;
• A genuine enthusiasm for helping people and delivering exceptional customer service.
• Skilled in using Microsoft Word, Excel, and Outlook for various administrative and communication tasks;
• Eager to learn, develop and try new things.

WHAT'S IN IT FOR YOU?

• Recognized and growing company
• Collaborative and inclusive work environment
• Competitive compensation and benefits
• Employee assistance program
• Opportunity for growth and development

If you have any questions, please contact Zoe Zhang at 0499 787 090 or Carolina Bayona at 0499 787 070 for more information. Applications can be submitted via Seek or email at [email protected].

Company Values

Innovation | “Constantly challenging assumptions”

Collaboration | “The can do attitude to what we do”

Integrity | “Doing what we say, owing what happens”