Sales and Operations Manager - Hiring Fast

Due to continued growth and success, a rare opportunity is available to join one of Australia’s leading franchise companies and leverage your experience in the franchise sector.

V.I.P. Home Services began in 1972 and was the first home services business to franchise in Australia. It has retained its original core values and has grown into an award-winning franchise system with over 900 franchisees across Australasia.

The V.I.P. Commercial Cleaning division provides cleaning and other services to the corporate and SME sector across Australia.

We are seeking a Sales and Operations Manager, with experience in the industry or a similar role, who will be responsible for the regional growth and performance of V.I.P. Commercial Cleaning.

Reporting to the General Manager Commercial Cleaning and working alongside the National Sales and Operations Manager, your duties will involve managing a portfolio of sites, ensuring high-quality cleaning services are always provided effectively and efficiently to our clients, with a strong focus on relationship building. You will also be responsible for supporting our existing clients and franchise owners, as well as identifying new opportunities for future growth. 

As the Sales and Operations Manager, you will:

• Grow V.I.P. Commercial Cleaning by quoting and winning new client work and managing the ongoing client relationship.
• Facilitate the Commercial Cleaning sales process.
• Pitch and promote V.I.P. value and benefits to prospective clients.
• Prepare commercially viable cleaning tenders/quotes/proposals in a timely manner that is in line with the V.I.P. service offering.
• Influence and negotiate commercial scope and terms including mitigating any blockers that may limit the sale opportunity.
• Facilitate the initiation process including the onboarding of new clients.
• Identify targeted product sales promotion and campaigns.
• Provide sales reporting.
• Prospect and identify new service sales opportunities.
• Facilitate the onboarding, induction, training, and start-up of new franchisees.
• Problem solve compliance related issues and challenges.
• Monitor, mentor, and train franchisees, assisting them in building their business.
• Promote and manage the submission processes of the franchisee Referral Program.
• Act as the first point of contact for our clients and franchise owners.
• Undertake people management, including administration functions and on-going training.
• Co-ordinate periodic and extra works.
• Conduct routine cleaning audits.
• Network within our existing client base for new business opportunities.

Skills Required:

• Demonstrated experience in sales and account management, preferably in the franchising industry in a similar role.
• Demonstrated and seasoned experience in Stakeholder Engagement - from sales-related relationship building, influencing, negotiating, and closing, through to account management - business advisory and support to initiate, influence and build relationships with varying stakeholders and clients.
• Experience in operationalizing and delivering on high-level sales strategies or targets; translate to tactical requirements and ensure local execution and business impact.
• Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a customer-focused environment.
• Agile, self-starter who can work independently and collaboratively.
• High level of motivation.
• Ability to work in a diverse and fast-paced environment.

This role may occasionally require some after-hours work and training, as well as travel to and from clients. The successful applicant will need to be contactable outside of normal business hours. 

The successful applicant will be rewarded with a role in an easy going, dynamic environment with flexible hours and benefits including attractive salary package, company vehicle, laptop, mobile phone, superannuation, and generous bonus schemes.

If this is the opportunity for you, please submit your a cover letter and resume via Seek detailing your experience that reflects the criteria above, addressed to Chris Hammond.

Questions can be directed to [email protected] or give us a call at 0473 441 675 for a confidential conversation.