Sales & Service Coordinator

Are you eager to help shape the future of mobility and contribute to sustainability? Then Vossloh is the right place for you. Join our team and be part of innovative solutions that drive positive change in the transportation industry.

This is a permanent position.

Your Tasks

The purpose of this role is to provide sales, customer service and commercial administrative support to the Business Development (BD) team. The Sales & Service Coordinator owns day-to-day order management, supply chain coordination, CRM and pipeline maintenance, and acts as the operational link between BD, finance, operations and factory teams.

Order Management and Client Coordination

• Process, track and report on customer purchase orders, ensuring accuracy and on-time delivery.
• Act as first point of contact for routine client queries relating to small orders, delivery schedules and basic commercial matters.
• Maintain professional written and verbal communication with clients on behalf of the BD team.
• Support client meetings as required, taking actions and ensuring timely follow-up.

Supply Chain Coordination

• Coordinate procurement support and supplier liaison in conjunction with operations and factory teams.
• Manage delivery scheduling with factories to ensure customer commitments are met.

CRM and Pipeline Maintenance

• Maintain CRM and pipeline records, ensuring data accuracy and completeness for the BD team.
• Update weighted pipeline reporting on a regular basis.
• Support the BD team with pipeline analysis and reporting outputs.

Tender and Contract Administration

• Support tender preparation, document collation and submission via customer portals.
• Administer contract documentation, including tracking, filing and document control of executed contracts and supporting records.
• Maintain contract registers and ensure key dates and obligations are captured.

Finance and Internal Reporting

• Coordinate with the Finance team on client reporting, SOH reports, and invoicing.
• Support preparation of board reports, KPI tracking and management meeting actions.
• Provide ad hoc reporting support to the BD team as required.

Cross-Team Support

• Provide administrative support to the Specialty Products Engineer for turnouts-related activity.
• Liaise with broader Vossloh business units to support unified Vossloh approach to clients and projects.

Other administrative tasks or ad hoc requests as required and directed.

Your Profile  

• Minimum 3-5 years' experience in commercial administration, sales operations, or a similar commercial coordinator role.
• Background in any sector accepted; transferable commercial and administrative skills are emphasised over industry-specific experience.
• Demonstrated track record of supporting a sales or business development team in a fast-paced commercial environment.

Your Benefits 

• Generous remuneration package
• Work anniversary bonus - every 5 years get an extra weeks annual leave + $3000 to spend on a holiday!
• Extra 2 days Life Leave for special occasions per year
• Generous career development funds to support your career progression
• Death and TPD insurance coverage
• Salary sacrificing options (including novated leases)
• Additional purchased leave options
• 15 weeks paid parental leave + superannuation will be paid while on paid/ unpaid parental leave for 12 months
• Access to Telus Health Employee Assistance Program (EAP) & employee recognition rewards program

Your contact person