Sales & Customer Service Coordinator

Company : Belgravia Leisure

Job Type : Full Time

Miller, New South Wales

Number of Applicants

:

000+

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Job Description - Sales & Customer Service Coordinator

The Role

Provide leadership and direction to the staff under direct supervision and ensure the delivery of high levels of customer service. Deliver services to the customers in the most efficient and effective manner and in line with Belgravia Leisure's mission, vision and values by delivering a first class experience for the facilities customers.

About You:

Certificate Level II in First Aid

Current Working with Children Check

Current National Police Check

Current CPR

Ability to work independently and in a team environment

Passion for customer service

Sound interpersonal and communication skills

Excellent organisational skills

Cash Handling and sales experience

Experience with a computer based point of sale system

Similar experience in a fast paced, multi-faceted customer service role

Key Accountabilities

Provide excellent customer service to all customers, both in person and over the telephone by responding to customers' needs or concerns and ensure the quality of service meets agreed customer service standards

Recruitment and induction of new, quality staff as directed by the Centre Manager.

Ensure customer service staff are well informed and have a sound knowledge of the Centre's services and programs.

Ensure that daily cash handling records using Point of Sale (POS) systems are accurate and reflect all transactions done during a day

Use a variety of marketing methods to promote the centre and its services in order to consolidate and increase patronage and membership base Respond to community requests for bookings

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

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