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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
We are looking for an experienced and driven Sales Force Effectiveness (SFE) Lead to oversee the execution and performance of our HCP (Healthcare Professional) consent collection project. This individual will play a critical role in managing field representatives, optimizing outreach strategies, and ensuring project success across various consent collection channels.
What You’ll Do
- Team Leadership & Management
- Lead and manage a team of field representatives responsible for collecting HCP consent.
- Monitor and drive team performance to ensure KPIs and targets are consistently achieved.
- Assign territories and individual targets to reps based on strategic planning.
- Recruitment & Development
- Recruit high-quality field representatives and maintain optimal team headcount.
- Conduct regular coaching, performance reviews, and skill development to maximize individual and team effectiveness.
- Field Operations
- Perform regular field visits to support reps, identify effective engagement strategies, and overcome barriers such as clinic gatekeepers.
- Audit field activities to ensure adherence to protocols and identify opportunities for improvement.
- Strategic Planning
- Design and implement consent collection plans that increase HCP coverage and success rates.
- Explore and test alternative methods to gather consent beyond face-to-face interactions, including digital outreach and event-based engagement.
- Problem Solving & Optimization
- Identify roadblocks and operational challenges in the consent collection process.
- Develop and execute solutions to improve speed, efficiency, and success rate of HCP consent collection.
Requirements
- 3+ years of experience as a medical sales representative, preferably in the pharmaceutical industry.
- Strong communication, leadership, and problem-solving skills.
- Willingness to travel for field visits and audits.
- Proactive, performance-driven, and able to thrive in a fast-paced environment.
Nice to Have
- Previous experience leading a team of medical reps or field agents.
- Familiarity with pharma compliance and consent practices.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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