Sales Team Leader

BizCover who?

You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit

So what?

We are looking for a Sales Team Leader to join our team. As a Sales Team Leader at BizCover, you will provide support to the Sales Team. As a key member of the Sales Leadership team the responsibilities for this role include: onboarding new staff, increasing sales, 1-1 coaching and mentoring, leadership and operational support. We are looking for an organised, customer obsessed, enthusiastic Team Leader who can inspire and motivate a team working in a fast-paced sale driven environment. We need someone who is a strong people leader who can manage a team of 10-12 individuals, someone who is prepared to have the difficult conversations when necessary. Someone who is firm but fair, who leads from the front with pride and a strong work ethic. 

Management 

• Completing agent related admin (holiday requests, system problems, on boarding etc.) 

• Being a point of escalation for customer queries and potential complaints 

• Support and implement recruitment, retention and career path strategies. 

Sales  

• Motivating agents to achieve KPIs and Targets 

• Conduct regular review of all Sales Consultants performance and organise training sessions where necessary 

• Develop and implement plans to improve customer experience and team productivity. Key areas include sales activity and conversion rate, sales process quality and efficiency opportunities 

Operations 

• Understand all organization’s products, services, procedures and guidelines and effectively communicate them to all team members 

• Responsible for ensuring call centre SLA’s are met on a consistent basis – consultant metrics (dials, talk time and adherence) 

QA & Compliance 

• Overall accountability for service levels, effectiveness and compliance of the BizCover Sales team. 

• Effect all consequent management of Sales Team arising out of the quality and compliance reviews.  

Key Performance Indicators(KPI'S)

• Sales team performance  

• QA  

• Adherence  

• CSAT 

Experience:

2+ plus years business insurance sales experience.

• Hybrid working model with flexibility to work from home and the office - 3 days a week from home 2 days a week in office based in Townhall
• If based outside of Sydney, you will work fully remotely
• Exciting and rewarding team culture
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun: a person who delivers a first class customer experience every time
Drumbeaters - noun: a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun: a person you can trust to get it done
Advancer - noun: a person who always wants do better