Sales/Customer service support - Dynamic Team

Sales/Customer service co-ordinator

• 5 days per week
• Mon-Friday: 8:30 am -4:30 pm

About us - Why us? 

We operate in the hair and beauty industry and have a strong brand and reputation. We are building a strong team of positive, can-do people who are on a journey to build our company to the next level. We have an exciting future and we'll enjoy building it together. The right people on the proverbial ‘bus’ will get us there and beyond.  

Role 

Primary role of the Sales/Customer service co-ordinator is to:

• receive orders from customers (mainly by email) and input into our inventory management system;
• Speak to customers on order status, help with their enquiries, check that products are en-route (if needed);
• Support sales manager to facilitate orders, deals, promotions etc.
• Complete some sales too ( so a sales background is important too);
• Work across the company with relevant teams where needed - for example, a sales promotion will be organised understanding the product, support educational material, purchasing/delivery times, marketing etc
• You are an ambassador of the company - speaking to customers in a helpful, professional, knowledgeable way increases our brand reputation.
• Have a can do, growth mindset - we are a growing company with a bright future - so our needs will change over time as we grow. We must have a mindset to adapt to our future too and not be too fixed/siloed in our thinking.  

Improve your odds of an interview/success

Please read the whole ad 

Send a short - relevant - covering letter (with c.v.) 

Less is more - a few key bullet points - but please make the effort as it shows a professional applicant and attention to detail.

Work somewhere where you can be your best version

We are seeking a candidate with experience as a Sales/Customer service co-ordinator with a growth mindset and desire to learn and improve. Like any business, we are here to serve our customers - and we need to have a ‘best in class’ mindset and approach to deliver that. We will always be learning,  improving and embracing technology to help that journey. If you pride yourself on these attributes we want to hear from you. 

Skills that we are looking for 

• Can do, friendly, optimistic personality
• Attention to detail. Ensuring that orders are taken and dispatched right the first time builds a brand, saves time and is more pleasant. You will be able to demonstrate this skill in previous roles.
• Sales ability: Whilst the core role will be to support a strong salesperson - it's important to like sales too, be happy to inform customers of deals etc. if you need to etc. A friendly, upbeat persona is important in this kind of role.
• Proficiency in Microsoft Excel: Ability to analyse data and create reports.
• Team player and ability to work independently. This is such a cliche - but it is so true. We are building a team to take on the world - recognising that we all have strengths, that are amplified, and weaknesses, that are smoothed out, across an entire team is a way for us to excel.  You will enjoy team work, but also work well alone. 
• Organizational Skills: Organised, logical, hit deadlines, manage multiple tasks efficiently.
• Problem-Solving Aptitude: Out of the box thinking, desire to always solve problems vs being stuck/focused on any issue/hiccup. 
• Effective Communication: Clear written and verbal communication skills.
• Office politics: we want a happy, efficient team and positive, can-do attitude. We do not want office politics. If you work somewhere successful but the politics creates such a negative undertow it bothers you. Apply for this role.  High quality, positive, can do people with no interest in office politics - that's what we're collecting as a company.  

To Apply. 

Please submit your c.v./resume via SEEK. A short, tailored covering letter will be noticed. 

We look forward to meeting you.